Working with our stakeholders | Contents
How we responded
• Customer value and experience: personalised travel time savings feature in Linkt app; ‘Lex’ AI customer service tool; special offers and discounts; expanded Linkt Rewards. • Road safety and customer welfare: road safety campaigns and education; car seat fittings; support for customers experiencing hardship including Linkt Assist. • Cybersecurity and data privacy: ongoing scam education information; AI-enabled fraud detection. • Cost of living pressures: Exploring opportunities to improve enforcement processes. • Relationships and positive partnerships: progressed major projects; minimised disruptions; future transport engagement initiatives. • Customer experience and welfare: progressed NSW toll reform; ongoing customer education. • Community engagement and investment: grants, partnership and donations; shared research insights; natural disaster relief efforts.
• Performance: maintained distribution growth; asset quality and diversification. • Strategy and sustainable growth: organisational changes executed to support growth and simplification. • Future and long-term value creation: maintained balance sheet capacity to fund near-term growth opportunities; explored growth opportunities including new markets.
• Road works and construction: engaged communities on project development and maintenance works impacts; minimised impacts on neighbours and environment. • Environmental performance: EV education campaigns; supported emergency response to extreme weather events. • Being a long-term partner to communities: major project consultation; renewed community partnerships; investment in community initiatives; learner driver initiatives.
• Growth and development: investment in leadership capability; delivered interactive in-person workshops to 470 leaders; learning and development sessions; on-demand professional learning courses. • Belonging, wellbeing and safety: mandatory health, safety and environment action plans; counselling and wellbeing benefits. • Culture and purpose: refreshed values and purpose; focus on resilient and adaptive culture; team connection and collaboration.
• Sustainability and social procurement: sustainable procurement program; supporting social enterprises; active client contract management approach. • Industry engagement: hosted contractor safety forum; created opportunities to learn from others. • Strong relationships and partner engagement: improved supplier engagement processes; continued focus on potential modern slavery risks in our supply chain; continued focus on payment time compliance.
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