Transurban Corporate Report FY25 Stakeholders
Customers
We strive to deliver faster, easier and safer journeys, and create experiences that add value to our customers’ lives. 11.3M customers, 7M Australia, 4.3M North America 1 479,000 average hours saved by customers every workday 2 100% of Australian assets rated three stars or higher by iRAP Enhancing the value that motorists get from our roads is central to our strategy. In FY25, we continued to bring together our physical assets with our digital offerings, by investing in tangible benefits and technology upgrades to improve the end-to- end customer experience. This included expanding our Linkt Rewards program and enhancing our digital tools. Our focus on technology not only improves the user experience, but also promotes operational excellence, keeping us at the cutting edge of our industry. As we grow, our priority is to make using our roads as simple and as seamless as possible for our customers – whether they’re planning a trip, driving on our roads or managing their travel online.
1 Refers to the number of both account and pass holders in Australia, and individual users in North America each year 2 Compared to the fastest toll-free alternative route. All times are averages and estimates modelled based on DAE and Transurban analysis
Incident response truck on CityLink, Melbourne
32
Made with FlippingBook Digital Publishing Software