Transurban Corporate Report FY25 Governance and risk
Key risks – Opportunities and threats 1
Continued focus on potential for growth opportunities in new and existing markets. Change in opportunity within FY25
Opportunity
Trend
Example management responses
New business and growth opportunities in our target markets Opportunities to further grow the business, by enhancing existing assets and operations,
• Demonstrate leadership in road safety and emerging technologies • Focus on opportunities aligned to our business strategy • Continue to build relationships with partners and other stakeholders • Demonstrate core capabilities and delivery credibility • Develop new transport and mobility solutions based on evolving technology market needs • Market scanning to identify further development opportunities • Collaboration with existing and new investment partners targeting emerging opportunities • Develop new service offerings utilising existing capabilities and through working with technology partners • Engagement with government partners focusing on how we can achieve long- term outcomes together • Building a portfolio of ventures that are globally scalable and deliver transport technology solutions of the future • Test and pilot technology adaptations that align with the internal capabilities we’ve invested in • Engagement with aligned partners and industry groups • Continued engagement with government and partners to consider concessions of the future and network optimisation • Customer listening programs, horizon scanning and emerging technology review to identify trends • Technology road map, including identification of suitable technology partners and solutions • Further enhancement of customer rewards and partnership programs • Digital tools, such as Trip Compare and Road Incident Notifications • Community and customer engagement • Cloud and digital architecture strategy • Considered investment in AI capabilities and tools • Continued customer feedback to support development and expansion of Linkt and GoToll, including account management tools • Continued investment in channel optimisation and digital offerings including apps and features • Mobility strategy
or pursuing an acquisition, or investment and partnership opportunities.
Enhanced customer technology and services offerings Enhancements in Transurban’s customer footprint and technology platforms to drive positive customer engagement outcomes which differentiates the business ahead of our competitors.
Development and expansion of rewards and partnership programs.
1 Transurban’s exposure to financial risks and the policies we have in place for managing that risk can be found in the Derivatives and Financial Risk Management notes – see Note B14. This section discusses our hedging policies, credit risk, interest rate risk and liquidity and funding policies. Transurban considers the impacts of climate change as a potential contributing factor to many of our threats and opportunities. For more information on our climate change management strategies and our consideration of transition and physical risks refer to climate change risk management see our climate disclosure from page 51
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