PSP CREATES REUNION EXCITEMENT By: Mark Bruckbauer
T he Plumbing Specialist Pro – (PSP) was presented at the Dwyer Group® Reunion in Orlando. A Panel of the Pros was moderated by Franc Exley, Mr. Rooter®
Bruckbauer, Mr. Rooter Plumbing Franchise Consultant, presented an overview of the PSP template tool to Mr. Roote r Plumbing franchisees in attendance. These sessions demonstrated the PSP application and provided a framework of how the PSP program will be utilized in the field to manage underground jobs. While the PSP template is not a pricing tool it is integrated with ServiceTitan enabling the Mr. Rooter Plumbing franchisee to capture data and create and track underground sales. Weekly webinars are being developed and will begin in the near future to allow Mr. Rooter Plumbing Franchisees an opportunity to learn how to set up and utilize the PSP tool. A very important first step in preparing to use PSP is to have your Menu Pricing Factor (MPF) updated so that a Mr. Rooter Plumbing Franchisees Price Book is ready to integrate to the PSP tool. Several Mr. Roote r Plumbing franchisees have already asked to be set up with the PSP tool in order to begin familiarizing themselves with the template. Please reach out to Mark Bruckbauer if you would like to have more information about the PSP or would like to be added to the list of Mr. Rooter Plumbing franchisees with logins to the PSP tool. Mark’s contact information is: mark. bruckbauer@dwyergroup.com (254) 745-2541.
Plumbing Sales Trainer. Three long-term Mr. Rooter Plumbing franchisees served as the panel experts and shared their unique methods for performing underground work. Alfonso Jimenez, Mark McGaughy and Scott Hobbs gladly shared their insight with the other Mr. Rooter Plumbing franchisees who attended the seminars. Each of these successful Mr. Rooter Plumbing franchisees operates profitable underground jobs and yet each uses a different organizational structure to accomplish the dig jobs. The Mr. Rooter Plumbing in Denver, Alfonso Jimenez, utilizes an underground system of having several underground crews with a manager per team to lead the underground division. Mark McGaughy, Mr. Rooter Plumbing in Dallas and Waco, has a system which empowers his 26 technicians to individually run their dig projects. Finally, Scott Hobbs, in Panama City, has a dedicated Underground Specialist/Salesman supported by a specific customer service representative to manage his excavation sales. In addition to the informative PSP Panel of the Pros, Mark
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