By: Brenda Payne
W hat an exciting time we had at Reunion in sunny Orlando, Florida! We had a record turnout for the Voices of Women with 34 ladies and some of our women from the United Kingdom. I wanted to thank each and every one for attending and participating in the meeting. A special “thank you” to Pam Hobbs and Kathy St. Croix for serving on the VOW Committee and assisting in the coordination and setup of the meeting. In the session portion of our meeting, commenced with roundtable discussions. The tables had a list of topics to choose from for their discussion. These topics ranged from owning/ working at Mr. Rooter® Plumbing, challenges of the business and coaching needs to goals. This was a great time of sharing and networking! Below is an outline of some feedback from the VOW women. To see the full list, it can be found on FranConnect, by visiting library, VOW. What do you like about owning/working at Mr. Rooter Plumbing? • Business vacations • Physical/financial freedom • Daily learning, add to business & opportunities for growth • Employee of choice for our community, giving back to the community • The Mr. Rooter System What do you find challenging being an owner/spouse/ employee? • Creating defined spouse roles • Getting respect for work done, especially from Technicians
• Dealing with staff immaturity • Not knowing what happens next • Employee/Technician concerns and recruiting • Work balance with personal life
What areas do you feel you need the most coaching? • HR: Time Management/Delegation • Decision maker • Supervisor/CSR/Technician training; maintain long term staff • Motivational team building • Spouses: motivate, work w/o criticism, productive feedback • Soft skills classes – Adjective Class (Meg), Dave Ramsey Thank you, ladies for your willingness to share, encourage, support and empower each other! Your ideas have given us a true road map for our upcoming meetings. We will keep you posted on when and where that will be. Let’s continue to serve each other and work together so we can all lead more successful lives! If you have any questions or ideas, please feel free to reach out to myself, Kathy St. Croix or Pam Hobbs; or you can send an email to vow.mrrooter@gmail.com. We also have a Facebook page, just let us know if you would like to be added. Again, thank you for such a powerful VOWMeeting! • Rebuilding the business • ServiceTitan/Quickbooks
26 PIPELINE® | EDITION 2 2017
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