King's College London - Service Manager (Cleaning)

Person Specification

Experience • Extensive experience of running a high performing multi-site cleaning operation. • Experience of managing budgets, overseeing day to day expenditure, and ensuring effective and timely reporting. • Experience of managing effective programming and delivery of a cleaning service. • Experience with supplier/ contract management. • Experience in auditing cleaning standards. Proficient with Microsoft Office package.

• Eligibility to work in the United Kingdom - This post does not qualify for a Certificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role. Knowledge / Skills • Excellent people management skills, with demonstrable experience of independently managing high performing/ effective operational teams. Exceptional organisational skills that reflect an ability to prioritise effectively, problem-solve/resolve issues and deliver with excellent attention to detail.

Personal

characteristics/Other

requirements

• Excellent

demonstratable

knowledge

of

cleaning

• Commitment high standards of service deliver. • A pro-active and flexible to approach to work with the ability to adapt to changing situations and to work calmly and efficiently under pressure. • Ability to develop and maintain good working relationships, within teams and with colleagues and stakeholders. Role specific requirements • Willingness to work evenings, nights and weekends as required. • Full UK driving licence.

methodologies and equipment for a wide range of surfaces and applications and awareness of innovations and developments within the field. • Ability to conduct data analysis and present data in a succinct and well-written manner. • Excellent customer focus with a demonstratable approach of ensuring the customer is at the heart of all decision making. • Excellent interpersonal and communication skills both spoken and written. • Spanish or Portuguese speaker.

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