Market Leader Extra Upper Intermediate Course Book

Communication 1 unit ‘ When people talk, listen completely. Most people never listen. ’ Ernest Hemingway (1899–1961) , American writer


vocabulary Good communicators listening Improving communications reading E-mail: for and against language review Idioms skills Dealing with communication breakdown case study The price of success

starting up

A think of a good communicator you know. Explain why he/she is good at communicating.

B What makes a good communicator? Choose the three most important

factors from this list. • fluency in the language

• an extensive vocabulary

• a sense of humour

• grammatical accuracy

• being a good listener

• physical appearance

• an awareness of body

• not being afraid of

• no strong accent


making mistakes

C What other factors are important for communication?

D Discuss these questions. 1 What forms of written and spoken communication do you like using? Why? 2 What problems can people have with the different forms of communication? 3 How do you think those problems can be solved? A Which of these words apply to good communicators and which apply to bad communicators? add two adjectives of your own to the list. articulate coherent eloquent extrovert fluent focused hesitant inhibited persuasive rambling reserved responsive sensitive succinct vague

vocabulary Good communicators


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