National 911 Program NG911 Guide for Fire Service Leaders


5 WAYS NG911 CAN IMPROVE YOUR DEPARTMENT Explore the benefits of NG911 and how the firefighter's role can be improved through better and more reliable information. 6

11 CASE STUDY: TRANSITIONING TO NG911 IN MASSACHUSETTS One state’s transition to NG911 provides a look at the future.

2 UNDERSTANDING NEXT gency communications will change the future of the fire service. 4 NG911 FOR THE FIRE SERVICE How will upgrading to NG911 change the dy- namics of firefighting? Here are some sce- narios showing howNG911 can improve firefighter safety and help you better serve your community. GENERATION 911 Get the facts on NG911 and learn why advancing emer-

13 RESOURCES These agencies and associations can provide more information about NG911 and First- Net to help your department plan for and imple- ment the future of emergency communication.

ON THE COVER: An important part of the mission of the Orange County Fire Authority is to improve fire and EMS services through the implementation of emerging technologies.


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