NG911 enables greater situational awareness leading to improved safety for first responders.
UNDERSTANDING
NEXT GENERATION 911 Get the facts on NG911 and learn why advancing emergency communications will change the future of the fire service
What is Next Generation 911 (NG911)? NG911 is new technology that al- lows the public to share richer, more detailed data—such as videos, images and texts—with 911 call centers. It also enhances the ability of 911 call centers to communicate with each other and improves system resiliency. Why do we need NG911? NG911 modernizes 911 infrastructure to accommodate how people commu- nicate today—largely through mobile and digital devices. NG911 allows the
Why is NG911 important for fire services? For fire professionals, NG911 has wide-reaching applications. Modern buildings increasingly are outfitted with digitally connected alarms, sen- sors and video monitors. With NG911, these networked devices can transmit valuable information to PSAPs about the scene where a fire is detected. The data includes real-time temperatures, sprinkler use, blocked exits, carbon monoxide levels and other hazards. The information then can be sent to responders, helping themmake more
public to send digital data to 911 call centers, or public-safety answering points (PSAPs), and lets the PSAPs receive data from other transmitting devices such as wearable medical devices, car computers and building alarms. NG911 enables faster network communication and call load shar- ing between PSAPs. In mass casualty incidents or natural disasters—when the PSAP becomes overwhelmed by calls—NG911 allows for calls to be automatically transferred and processed by another available 911 call center.
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