WARRANTY INFORMATION
Greenworks Tools are backed with an extended warranty for domestic users. The warranty covers failures determined to be caused by a manufacturing defect. Proof of purchase will be required.
Replacement of products or parts subject to wear and tear is the responsibility of the customer.
3-year warranty Products & Charger
2-year Warranty Batteries
If your customer experiences an issue with their Greenworks Tool, please ask them to contact: cs@handys.co.uk or 01793 333212 - Option 2
When contacting the Customer Support Helpline, please have the following information to hand:
- The date of purchase - The model number - A full description of the fault
This will speed up the process of assistance. Your call will be handled by a customer service advisor, who will inform you of the best course of action.
2-year Warranty 2 years from the original date of sale to the first domestic user.
90 days from the original date of sale to the professional/commercial user.
90 days from the original date of sale when used for hire.
A reduced warranty period of 90 days applies to those items which are subject to normal wear and tear (e.g. but not limited to wheels, tyres, cutter bars, cylinders, cutting blades, blade boss, belts, cables, nylon line & spool, collection bags, engine spark plugs, electric plug fuses). Engines are supplied with a separate warranty to the machine. The engine manufacturer’s warranty statement will be supplied within the engine instruction manual. All enquiries and warranty repairs should be discussed with the engine manufacturer or approved warranty repair dealer.
90 days from the original date of purchase for Replacement Spare Parts (unless normal wear & tear component, which is covered for 30 days).
All machines’ must be serviced within the first 12 months from the original date of purchase to comply with the warranty (if applicable), failure to do so will invalidate the 2nd year of the warranty. Should you customer experience an issue with the Handy product, please contact our Customer Service Team in the first instance: cs@thehandy.co.uk or 01793 333212 - Option 2
When contacting us, please ensure that you have the following information readily available: - The customer’s date of purchase
- The machine model number - A full description of the fault
This will speed up the process of assistance. Your call will be handled by a Customer Service Advisor, who will inform you of the best course of action. Alternatively, refer your customer to their nearest Approved Service Dealer. A Dealer Locator can be found at: www.thehandy.co.uk
Call 01793 333220 or email sales@handys.co.uk 118 118
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