Head of 22 Bishopsgate Candidate Information Pack
Contents Introduction Key Facts Community Spaces RoleDescription Programme&Process
A PLACE DESIGNED FOR PEOPLE
Dear applicant, Thank you for taking the time to apply for the appointment of Head of 22 Bishopsgate is a unique office development currently being built in partnership between AXA Investment Managers and Lipton Rogers Developments. AXA Investment Managers has a proud record of delivering major developments across Europe, including in the past 5 years headquarters for businesses like Amazon, Clifford Chance, Google and IBM. 22 Bishopsgate has been designed from the outset as a community for around 12,000 people and will be a major evolution of the traditional office building. It includes many unique and original elements that aim to make the office a human place to work, addressing social, wellbeing, convenience, environmental and productivity needs of both the people and businesses that will occupy and visit the building. 22 Bishopsgate will have over 3 acres of communal space offering a diverse mix of facilities including a food market, gym with climbing wall, wellness retreat, business club, cycle park, innovation hub and learning zone, flexible and project workspaces, and a curated gallery space at ground level. The Head of 22 Bishopsgate will be an ambassador for the building, leading, mentoring and managing a core team of 14 professionals with over 100 support staff. 22 Bishopsgate seeks to set new global standards for a large scale commercial development, and this is a unique opportunity to lead an internationally unique and iconic building, driving change and innovation within the real estate industry. The project is currently in the development, leasing and set-up phase, with completion due in the second half of 2019. AXA Investment Managers will actively manage the asset after completion as a long term holding.
A VERTICAL BUSINESS CAMPUS A place where people and ideas thrive, and businesses benefit as a result.
• The first vertical business campus in Europe • A diverse population of 12,000 people • 1.275 million sq ft of adaptable workspace • 100,000 sq ft of active community spaces • 61 floors
COMMUNITY SPACES SUMMARY
THE GYM Level 25
THE CLUB Level 57
THE RETREAT Level 41
THE GALLERY Levels 58 — 61
THE EXCHANGE Level 07
THE BIKE PARK Downstairs
THE MARKET Level 02
THE ART WALK Ground
Role Description Head of 22 Bishopsgate Reporting Relationships Direct Manager: Head of Central London Property & Asset Management Reports: Head of Engineering Customer Experience Manager Head of Logistics Head of FM Head of Security Executive Summary The Head of 22 Bishopsgate is responsible for curating the owner’s vision and brand for the property, as well as managing overall performance of service delivery to occupiers, and optimising customer relationships and satisfaction. Working in close collaboration with the owner and JLL’s Property Management team, the Head of 22 Bishopsgate plays a key role in the development of strategies to continuously advance performance of the site team. In conjunction with JLL Contract Director, the Head of 22 Bishopsgate assumes overall responsibility for the management of all service matters within the property and will perform the role as the primary owner representative with all internal and external stakeholder interfaces.
Technical & Operational • Ability to operationally manage the outputs and performance of the building, meeting its various responsibilities under the contract. • Ensuring that the quality of service is achieved through world class performance to the agreed KPIs. Customer Orientation • Personality and standing to be an ambassador for the brand, representing the building, owner, JLL, occupiers and community. • Deliver and exceed expectations relating to a quality of service to all customers of 22 Bishopsgate.
Engagement & Communication • A natural and eloquent communicator who is comfortable interacting with a range of stakeholders. Be comfortable dealing with occupiers, contractors, colleagues and members of the wider London Community, articulating the vision and purpose of 22 Bishopsgate at all times. Financial & Commercial Acumen • Lead the team to develop effective and accurate asset plans, budgets and financial reports. • Work collaboratively with the owner to develop strategic plans for the property, focusing on the asset positioning, leasing, capital works and marketing strategies.
ABUNDANT LIGHT AND VIEWS
Personality and Behaviors • Leading by example with good persuasion and change management skills. • Ability to remain calm and focused in dealing with reactive matters and troubleshooting. • Approachable, empathetic, diplomatic and good listener.
Application Closing Date – Monday 13 th August 1st Round Interviews – 21st & 22nd August 2nd Round Interviews – 2 9th & 30th Au g ust Panel Presentation – 6th September 2018
For further information or to make an application please contact 22 Bishopsgate's recruitment partner The Management Recruitment Group on 0203 962 9900.
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