Lions Home Annual Report 2023-2024

EMBRACING TRANSFORMATION ANNUAL REPORT 202324

Vision The Recognised Leading Service Provider in Health, Nursing and Aged Care.

Mission Enabling the Elderly to Lead Enriched Lives through Holistic and Integrated Care.

Goals To provide love and care to all residents.

To provide rehabilitation to residents aimed at maximising functional and cognitive abilities and to facilitate their return to the community and loved ones, whenever possible. To continually improve our standards and quality of care and services through research, training and education.

About Lions Home For The Elders

Initiated and established by the Lions Clubs of Singapore, Lions Home For The Elders offers a spectrum of eldercare services, including caregiver and family support to assist families to meet the challenges of their loved ones growing old. A non-profit organisation, Lions Home actively promotes and employs best practices in providing a comprehensive range of services and programmes for the ageing population. Our first community home was founded in 1980 and it housed 18 destitute and elderly residents. Over the years, we have expanded our services, capabilities and capacities to include a holistic approach in elderly care and have grown to become one of Singapore’s leading eldercare service providers in the community.

Today, Lions Home operates two fully equipped, well-designed nursing homes at Bishan and Bedok South, with the capacity to house 384 residents. We have a team of over 250 professional clinical and care staff, as well as support services staff handling administration, finance, operations and social welfare functions. We also engage doctors and allied health professionals such as physiotherapists, occupational therapists and speech therapists, to complete our nursing home services.

Lions Home Annual Report 2023/24

TABLE OF CONTENTS

04 07 10 11

Chairman’s Report Board of Directors Organisation Chart Board Meetings Attendance Corporate Governance

13 16 17

Management Team Code of Governance At a Glance Highlights and Fundraising Activities Our Services Activities and Programmes Operating Expenses Source of Funds

20 22 26 28

Lions Home Annual Report 2023/24

CHAIRMAN'S REPORT

EMBRACING TRANSFORMATION with DIGITAL TECHNOLOGY Kebbi Social Robot Kebbi is a social robot with voice and facial recognition features to support and engage residents through singing, dancing, and social communication. With its ability to cater to seniors with various cognitive, social and leisure needs, Kebbi assists in addressing the social needs of individuals. Progressively, we hope that Kebbi will complement the lived experiences of our residents with dementia, be therapeutic in meeting their social needs, and eventually, optimise their quality of life. PARO Therapeutic Robot PARO, a plush therapeutic robot that mimics the appearance, movement, and sounds of a baby seal, is able to serve as a companion to lonely residents with dementia by reacting to their touch with life-like sounds and movements. The therapeutic robot seal’s use is similar to animal therapy in that the robot helps to calm elderly people who have dementia or a loss of cognitive function. Dexie Dexie, a lifelike humanoid robot, was introduced to improve residents’ experience as well as to improve productivity. Dexie is able to conduct group exercises, games, and music and movement activities with our residents. It is also able carry out simple conversations for residents who are lonely or exhibiting behavioural issues. In addition to the benefits to our residents, Dexie reduces the manpower required at the wards as it can help conduct group exercises, games and also engage residents in singalong activities. With the

Chairman PDG Steven Seah (BBM)

The adoption of innovative interventions to support persons in dementia care is an emerging trend in recent years. With the ability to cater to seniors with various cognitive, social and leisure needs, the use of social robots will help to address the social needs of our seniors and reduce their sense of isolation and loneliness. The Home first embarked on our digital transformation journey to increase productivity and efficiency in 2019. As part of our ongoing efforts in digitalisation, we have introduced various robotics technologies as well as different eldercare solutions to engage and benefit our residents. Social robots have been known to improve the engagement and wellbeing of the elderly, for example, with the help of Kebbi, a social robot as illustrated below.

“Science, technology and innovation can be harnessed to address some of the world’s most pressing challenges, such as climate change, public health, and keeping people healthy as the world population ages.” Deputy Prime Minister Heng Swee Keat said in his speech at the Asia Tech x Singapore (ATxSG) 2024 opening ceremony on 30 May 2024. Lions Home For The Elders has been ever mindful to seek opportunities to adopt new technology to meet the ever-changing needs of the eldercare landscape. I am delighted to share with you the exciting strides that Lions Home in this respect. We believe in adopting a forward-looking and proactive approach in tapping on smart technology to provide a higher quality of care for our residents, in ensuring that we are poised to embrace the future of eldercare.

Lions Home Annual Report 2023/24

introduction of Dexie, we have seen a 20% increase in the positive engagement of the residents, and a 75% reduction in manpower required for such activities. LOVOT Social Robot LOVOT, a social companion robot from Japan, was introduced during a trial programme, in collaboration with the Singapore University of Social Sciences. Equipped with a camera that allows them to identify the user and follow them around, the LOVOT robot can also dance and show affection by changing its eyes display to hearts. One of its notable features is that it has the exact temperature of a human being, making it warm to touch or carry, which helps in enhancing levels of comfort and feelings of love and warming the hearts of the elderly. Hand Rehabilitation Gloves In order to prevent loss of strength and improve the hand functions of our residents, Lions Home introduced the Syrebo hand rehabilitation robot gloves to our residents in 2023. Suitable for passive training, dexterity training and fine motor training, there are various training modes that enables fingers and hands training to be more purposeful, for example, it can assist to grasp and hold objects. The gloves are also able to help with the recovery of hand functions such as loss of dexterity, contracture, oedema and sensory impairments recover better. Magnetic Muscle Therapy The BIXEPS Quantum TX machine was piloted in 2023 at the Senior Care Centre and selected wards for our clients and residents. BIXEPS utilises innovative magnetic muscle therapy to provide the benefits of exercise

and muscle activation without strain, and is used to supplement exercise regimes. The machine is also easy to use as the resident only requires one or two sessions per week for a 12-week programme. Doll Therapy The doll therapy programme was introduced to provide comfort and to improve the well-being for residents with dementia. It allows them to reconnect their memories and experiences as parents, grandparents, or caregivers. Cuddling, chatting and positive mood and engagement were observed as they interacted with the dolls given to them. Doll therapy can promote social interaction between individuals with dementia and their caregivers or peers. Caregivers can engage in conversations and bonding moments centred around the doll. STAFF MENTAL HEALTH WELNESS Recognising the paramount need in caring for our staff’s mental health wellness, beginning December 2023, Lions Home introduced a programme which offers counselling services to support employees’ mental well-being, tailored to individual needs. Resources such as trained counsellors are available to provide guidance and practical strategies for managing stress and personal/work-related challenges, where employees will receive confidential support for issues like anxiety, depression, and relationship conflicts. By prioritising our employees' mental wellness, Lions Home fosters a supportive work environment that promotes productivity and overall mental well-being.

QUALITY CLINICAL CARE Feedback Tracking Management The Feedback Tracking

Management project seeks to harmonise the voices of our residents and their next-of-kin. Its aim is to ensure that their concerns and suggestions are not only heard, but also resolved promptly to their satisfaction. The project began in January 2024 and is essential for understanding the diverse needs and expectations of residents and their families. Through this initiative, the Home can adapt and evolve in response to feedback, thereby enhancing the overall quality of care provided. Fall Prevention System Fall prevention systems are essential for monitoring elderly residents to prevent falls, especially for those with dementia and frailty, as well as fall-risk individuals. They offer continuous monitoring to detect risky behaviours or movements, enabling timely interventions. These systems can be customised independence while minimising the risk of falls. Overall, they are crucial in creating safer living environments within care facilities. After testing different fall prevention alarm systems for six months, we implemented a fall prevention system in both of our homes in June 2023. This allows our healthcare team to respond quickly and assist with residents’ needs, thus preventing any potential falls. to provide personalised assistance, promoting

Lions Home Annual Report 2023/24

who have enabled the Home to continue providing the care to the elderly in our facilities. This year, the total outright donation has increased by 10%. We continue to look forward to your kind support while we continue to provide excellent care to the elderly. THANK YOU Going forward, Lions Home will continue in our endeavour to tap on technology to enhance the quality of life and ensure the safety and well-being of our residents. We will persevere in exploring the latest healthcare technologies to provide new experiences to our residents, to keep them actively engaged, physically and mentally, and to provide them with quality care during their sunset years. We would also like to thank all Lions Clubs of Singapore, corporate and individual donors, and all our volunteers for choosing to make a difference through your donation and time. We appreciate your support and your contribution has made a meaningful difference in the lives of the elderly residents we serve.

the COVID-19 pandemic, this event was cancelled for three years. We were glad that our staff enjoyed themselves. We would also like to thank all our generous sponsors and guests for making the event a memorable one for our staff. RECOGNITION NIGHT 2023 We were very privileged to have Deputy Prime Minister and Coordinating Minister for Economic Policies, Mr Heng Swee Keat, as our Guest of Honour, for the Recognition Night 2023 on 8 December 2023. There was a total of 73 awards presented including the prestigious H K Lau award, Distinction, Excellence, Merit, and Friends of Lions Home awards. These were given to the various Lions Clubs in Singapore, individuals, and organisations for their invaluable contributions. FINANCIAL STATUS For FY2023 (ending 31 March 2024), I am pleased to report that we have an operating surplus of $1.034 million. This was mainly derived from the investment income which we have placed with two investment banks in Singapore. The government subvention and various government grants have increased by 13.5% which allows Lions Home to continue to provide excellent care to the elderly residents under our care. It is always a challenge to manage the rising costs in nursing homes, especially staff-related costs which we have seen an increase of 10%. The rising staff-related costs has been partially supported by the government grant. Overall, the total cost has increased by 2.5%. Lions Home is always thankful and grateful to our generous donors

ACCOLADES We are honoured to be receive various accolades over the year and it is a validation of our uncompromising commitment to quality and service. On 26 October 2023, Chief Executive Officer, Ms Doreen Lye, and Director of Nursing, Ms Patsy Pang both received the Public Service Medal (COVID-19) at the National Awards (COVID-19) ceremony. Nine staff members were also awarded the prestigious COVID-19 Resilience Medal (CRM) at the COVID-19 Resilience Medal Appreciation Event on 10 December 2023. In December 2023, Lions Home was awarded the status of Certified OJT Centre (COJTC) Champion by the Institute of Technical Education (ITE) for our efforts in staff training. FUNDRAISING The Lions Home Flag Day 2023 successfully exceeded our fundraising goal of $250,000, to raise $255,414. With the dollar-for-dollar matching under the Tote Board’s Enhanced Fundraising Programme and Community Silver Trust fund, the campaign raised over $500,000. Lions Home is grateful for the support of the Lions Clubs of Singapore, the various organisations and members of the public. STAFF NIGHT 2023 31 March 2023 marked the first time that staff at both our Bishan and Bedok Homes were able to get together in person for a well-deserved night of celebrations at the Singapore Marriott Tang Plaza Hotel. Due to

Past District Governor (PDG) Steven Seah Chairman

Lions Home Annual Report 2023/24

BOARD OF DIRECTORS Calendar Year 2024

PDG Steven Seah (BBM) Chairman Date of Appointment: 1 January 2023 Partner Seah Ong & Partners LLP

PCC Henre WH Tan (PBM) Immediate Past Chairman Date of Appointment: 1 January 2023 Director/Lead Consultant Legend Management & Training Solutions Pte Ltd

Lion Albert Chew 1 st Vice Chairman Date of Appointment: 1 January 2023

Chartered Accountant and Independent Non-Executive Director of public companies in Singapore and Malaysia

Lion Gary Ong Secretary Date of Appointment: 1 January 2023 Director Cargotec Pte Ltd

Lion Kang Kok Kwan Treasurer Date of Appointment:

Lion Daniel Wong Assistant Treasurer Date of Appointment: 1 January 2024 Principal Consultant BT Solutions Pte Ltd

1 January 2023 Senior Manager HL Bank (Retired)

Lion Serene Ng Ling Ling Director Date of Appointment: 1 January 2024 Director Integrative Chiropractic Pte Ltd

Lion Cliff Goh Director Date of Appointment: 1 January 2023 Partner Assurance Partners LLP

Lion Dallon Cheah Director Date of Appointment: 1 January 2024 Director Rina K Pte Ltd

Lions Home Annual Report 2023/24

Lion Jonathan Tan Director Date of Appointment: 1 January 2023 Assistant Manager SASCO Senior Citizens' Home

Lion Wallace Chew Gow Hee (BBM) Director Date of Appointment: 1 January 2024 Director Huan Chay Electric Store

Lion Russell Kwan 2 nd Vice Chairman Date of Appointment: 1 January 2024 Director Learning Grace Pte Ltd

Lion Tan Cheow Hung Director Date of Appointment: 1 January 2023 Director Beacon Law Corporation

Lion Tan Soh Keng Director Date of Appointment:

Lion Aranea Chua Co-opted Director Date of Appointment: 1 January 2023 Human Resource Administration Manager LSH Industrials (S) Pte Ltd

1 January 2023 Deputy Director Alexandra Health Fund Limited

Lion Prem Khiatani Co-opted Director Date of Appointment: 1 January 2023 Director Great Prestige Pte Ltd

Lion Yeo Geok Hong Director Date of Appointment: 1 January 2024 Private Investor & Trader

Lion Lincoln Yeo Kuan Tak Director Date of Appointment: 1 January 2024 Managing Director Alphacel Global Pte Ltd

Lions Home Annual Report 2023/24

Trustees

Heartfelt Thanks

Lions Home would like to express our sincerest appreciation for the services of the following outgoing Management Board members who have completed their terms: DG Ho Sum Kwong District Governor (2022 - 2023) DG Yeo Siew Yam District Governor (2023) Lion Bernard Hon Director (2021 - 2023) Lion Loh Yan Poh Director (2022 - 2023) Lion Dayanand Menon Co-opted Director (2021 - 2023)

Lion Jeremy Lim Co-opted Director Date of Appointment: 1 January 2024 Managing Director Quantum Leap Incorporation

PDG Lion Isabel Cheong Trustee

PDG Lion Jerrick Tay Trustee

PCC Lim Hon Chee Trustee

Lions Home Annual Report 2023/24

ORGANISATION CHART Calendar Year 2024 Board Chairman PDG Steven Seah (BBM)

Executive Committee (ExCo)

Human Resource Chairman PDG Steven Seah (BBM) Lion Albert Chew Lion Kang Kok Kwan

Risk Management Chairman Lion Albert Chew PDG Steven Seah (BBM) Lion Kang Kok Kwan Lion Russell Kwan Lion Jonathan Tan Lion Yeo Geok Hong

Chairman: Immediate Past Chairman: 1 st Vice Chairman: 2 nd Vice Chairman: Secretary: Treasurer: Assistant Treasurer:

PDG Steven Seah (BBM) PCC Henre WH Tan (PBM) Lion Albert Chew Lion Russell Kwan Lion Gary Ong Lion Kang Kok Kwan Lion Daniel Wong

Operations Focus

Mission / Services

Finance Chairman Lion Kang Kok Kwan Lion Albert Chew Lion Daniel Wong Investment Chairman Lion Albert Chew PDG Steven Seah (BBM) Lion Kang Kok Kwan Lion Anglada Jean-Luc* Lion Cindy Lim* Building & Maintenance Chairman Lion Wallace Chew Lion Jeremy Lim Communications Chairman Lion Prem Khiatani (Co-opted) Lion Alain Arul* Lion Yeo Eng Im* Lion Tay Jia Ming* Lion Lena Chua*

Audit Chairman Lion Yeo Geok Hong Lion Cindy Lim Ms Lee Pei Xuan

Strategic Partnership Chairman Lion Yeo Geok Hong

(1) Service Quality (2) Programmes & Residents’ Financial Welfare Chairman Lion Tan Soh Keng Lion Tan Cheow Hung Lion Russell Kwan Lion Jeremy Lim

Fundraising Chairman Lion Aranea Chua (Co-opted) Lion Gary Ong Lion Tan Cheow Hung Lion Prem Khiatani Lion Lena Chua* Lion Lucia Lim* Volunteer Social Outreach Chairman Lion Serene Ng Lion Cliff Goh Lion Jonathan Tan Lion Lely Chin*

Contracts & Purchasing Chairman

Lion Jonathan Tan Lion Dallon Cheah Lion Lincoln Yeo Lion Russell Kwan Lion Jeremy Lim Lion Dr Steven Chong*

Constitution & By-laws Chairman

Medifund Committee (1 April 2021 to 31 March 2025) Chairman PDG Irene Tan Lion Robert Tng Tai Kheng A/Prof Poon Wing Hong

Lion Tan Cheow Hung PDG Steven Seah (BBM)

Lion Albert Chew Lion Russell Kwan Mr Edwin Sim* Ms Vivian Chew*

*Sub-committee

Lions Home Annual Report 2023/24

BOARD MEETINGS ATTENDANCE

The board meetings attendance reported below is based on Lions Home’s Financial Year (FY) April 2023 - March 2024. Members of the Lions Home Management Board are elected at the Annual General Meeting (AGM). Their term of office commences on 1 January, following the AGM, and they serve for a term of two years.

Date of board meetings (FY April 2023 - March 2024): 1. 22 May 2023 2. 24 July 2023 3. 27 November 2023 Lions Home held its 43 rd AGM on 23 September 2023. 4. 31 January 2024 5. 25 March 2024

Attendance in FY April 2023 – March 2024

Name

Term

Position

Immediate Past Chairman

PCC Henre WH Tan (PBM)

April 2023 - March 2024

3 out of 5

PDG Steven Seah (BBM)

April 2023 - March 2024

Chairman

5 out of 5

Lion Albert Chew

April 2023 - March 2024

1 st Vice Chairman

5 out of 5

Lion Russell Kwan

April 2023 - December 2023 January 2024 - March 2024

3 out of 3 2 out of 2

Director 2 nd Vice Chairman

Lion Gary Ong

April 2023 - March 2024

Secretary

3 out of 5

Lion Kang Kok Kwan

April 2023 - March 2024

Treasurer

3 out of 5

Lion Daniel Wong Boon Ti

April 2023 - March 2024

Assistant Treasurer

2 out of 5

Lion Tan Cheow Hung

April 2023 - March 2024

Director

5 out of 5

Lion Jonathan Tan

April 2023 - March 2024

Director

3 out of 5

Lion Tan Soh Keng

April 2023 - March 2024

Director

5 out of 5

Lion Cliff Goh

April 2023 - March 2024

Director

5 out of 5

Lion Dallon Cheah

April 2023 - December 2023 January 2024 - March 2024

Director

1 out of 3 1 out 2

Lions Home Annual Report 2023/24

Attendance in FY April 2023 – March 2024

Name

Term

Position

Lion Serene Ng Ling Ling

January 2024 - March 2024

Director

2 out of 2

Lion Wallace Chew Gow Hee (BBM)

January 2024 - March 2024

Director

2 out of 2

Lion Yeo Geok Hong

January 2024 - March 2024

Director

2 out of 2

Lion Lincoln Yeo Kuan Tak

January 2024 - March 2024

Director

1 out of 2

Lion Aranea Chua

April 2023 - March 2024

Co-opted Director

5 out of 5

Lion Prem Khiatani

April 2023 - March 2024

Co-opted Director

4 out of 5

Lion Jeremy Lim

January 2024 - March 2024

Co-opted Director

1 out of 2

Lion Dayanand Menon

April 2023 - December 2023

Co-opted Director

2 out of 3

PDG Isabel Cheong

April 2023 - March 2024

Trustee

4 out of 5

PDG Jerrick Tay

April 2023 - March 2024

Trustee

2 out of 5

PCC Lim Hon Chee (PBM)

January 2024 - March 2024

Trustee

2 out of 2

Lion Bernard Hon Wui Khong

April 2023 - December 2023 January 2024 - March 2024

Director Co-opted Director

2 out of 3 0 out of 2 (Resigned)

Lion Loh Yan Poh

April 2023 - December 2023

Director

2 out of 3

DG Ho Sum Kwong

April 2023 - June 2023

District Governor

0 out of 1

DG Yeo Siew Yam

July 2023 - March 2024

District Governor

1 out of 4 (Stepped down)

Lions Home Annual Report 2023/24

CORPORATE GOVERNANCE

website (www.lionshome.org.sg) to view the full set of Constitution and By-laws. Lions members with the skills/expertise are encouraged to serve on the Board, to ensure there is a balanced mix of competencies to fulfil its vision, mission and goals.

Executive Committee (EXCO) The EXCO, chaired by the Chairman of LHE, consists of Board members, and is assisted and supported by LHE Chief Executive Officer. The Committee advises the Board of Directors on matters relating to the Board’s governance, structure and processes, effectiveness of the Board and its members so as to ensure that the Board fulfils its legal, ethical and functional roles and responsibilities. • • Frequency of Meetings: At least 3 times a year Roles and Responsibilities of the EXCO: - To ensure that Board policies and procedures are in place, periodically reviewed, and Committee, Constitution and By-laws Committee, Contracts and Purchasing Committee, Human Resource Committee, Investment Committee, Programmes and Residents’ Financial Welfare Committee, Risk Management Committee, Strategic Partnership Committee and the Service Quality Committee. Meetings are held regularly by these committees to provide advice and execute its responsibilities.

Board of Directors The Lions Home For The Elders (LHE) is governed by a Board of Directors whose members are made up of volunteers according to its constitution. The Board’s role is to provide leadership and directions to LHE, and ensure it maintains good corporate governance in relation to the Code of Governance for Charities and Institution of a Public Character (IPC) guidelines recommended by the Charity Council. It acts as one entity and represents the interest of the Home, by governing its affairs on behalf of the general members of Lions Clubs of Singapore. The Board plans strategically for the organisation and elects members with diverse professional expertise who will contribute to the long-term development of LHE. Board members do not receive any remuneration and benefits for their involvement at LHE, and none of them held any staff appointment. Board meetings are held at least four times a year, excluding the Annual General Meeting, and Board members submit Self-Assessment Declaration Forms annually. LHE does not have related entities.

Fiduciary Duties of Board of Directors

Duty of Loyalty To place the interests of LHE first, and not to use one’s appointment as a Director to further private interests. This includes the aspect of confidentiality: members of the Board are obliged to keep LHE business private and not to discuss matters brought up during Board meetings with external parties. Duty of Diligence To act reasonably, prudently, and in good faith when making decisions, with due consideration of the current and future impact that the decisions made will have on LHE. Duty of Obedience To act within the scope of the governing policies of LHE operation and the governing laws of Singapore; to comply with the rules and regulations that apply to LHE as a non-profit organisation governed by Commissioner of Charities and Registry of Societies. Committees The Board of Directors oversees several committees, each with different and specific functions and responsibilities, and chaired by Directors. These committees include the Executive Committee, Audit and Finance Committees, Building and Maintenance Committee, Communications

recommend changes as required. To assist the Board in periodically updating and reviewing its primary areas of focus based on the strategic plan, the annual board assessment, and an annual review of a plan for board development in line with the organisation’s mission, goals, objectives, programmes and services. To ensure LHE complies with Corporate Governance Policies and Guidelines. To ensure that the Board, its committees and members comply with guidelines as set out in the LHE Board of Directors Handbook. To provide process for succession of Board members and Chief Executive Officer.

Board Nomination and Election

Process and procedures for nomination, election and appointments to the Board shall be in compliance with LHE Constitution and By-laws, and other legal requirements. The Constitution and By-laws was last revised and approved by the Board of Directors on its Annual General Meeting held on 26 September 2020, and approved by ROS on 9 April 2021. Please visit the LHE

Lions Home Annual Report 2023/24

Investment Committee The Investment Committee understands LHE investment goals and how these objectives support its mission. It is to direct and monitor the investment of the assets of LHE for the sole interest of the beneficiaries, and advise the Board on Investment Policy. Programmes and Residents’ Financial Welfare Committee The Programmes and Residents’ Financial Welfare Committee advises and familiarises the Board on matters relating to the operations and approaches of LHE programmes and services. These include providing assistance through thorough evaluation on residents and families’ appeals for financial assistance. Service Quality Committee The Service Quality Committee oversees and reviews all aspects of quality and services relating to the provision of care and services in support of getting optimal clinical, administration, operation and financial outcomes for LHE stakeholders and beneficiaries. Strategic Partnership Committee The Strategic Partnership Committee (comprising Fundraising and Volunteer Outreach procedures are in place to identify, assess and manage risks (Financial Risks, Operations Risks, Workforce Risks, Beneficiaries/Clients Risks and Reputational Risks) from a strategic and operational perspective. Risk Management Committee The Risk Management Committee has an oversight responsibility to ensure LHE maintains a proper system for risk management. To ensure LHE, being an IPC Charity, is in compliance with the Code of Governance guidelines issued by the Charity Council, the development and implementation of LHE Risk Management Framework and appropriate of Human Resource Policies and Procedures for employees of LHE. The committee meets twice yearly to deliberate on personnel matters and remuneration.

Policies Code of Conduct and Ethics LHE has in place the respective Codes of Conduct and Ethics (Codes) which are applicable to the Board, staff and volunteers. The Codes have been issued to ensure that its Board members, staff and volunteers are committed to maintaining high standards of professionalism, honesty and integrity in discharging their duties and responsibilities. Communications and Social Media Policies LHE has a Communications Policy to effectively communicate matters relating to its mission, services, activities and programmes, and respond readily to requests of such information to the public, Ministry of Health, Lions Clubs of Singapore and other stakeholders. As LHE uses social media as a platform to build relationships with the healthcare field, its clients, the media and the public, it has a Social Media Policy to provide guidance to anyone using LHE’s social media sites. LHE shall make continuous effort to build up a positive image and represent the interest of its residents in the Bishan and Bedok Homes. The Management Board shall ensure that LHE does not engage in any form of party politics or misrepresent itself to the public. It shall avoid affiliation with organisations or companies that would damage the reputation of the organisation. The Communications Committee, along with the Corporate Affairs Department, will assist Chairman of LHE in vetting all public relations and fundraising materials and press releases. The Chairman of Communications Committee will vet all information to be released to the Committees) meets several times a year to plan and oversee fundraising strategies for the development of LHE programmes and services to achieve its vision and mission, whilst ensuring compliance of fundraising activities.

Audit and Finance Committees

The Audit Committee assists the Board to safeguard the Home’s assets and provide a channel of communication between the Board and external auditors. The Finance Committee, chaired by the LHE Treasurer, ensures that financial statements are properly prepared and audited in accordance with existing rules and regulations (Financial Reporting Standards). This Committee also ensures the legitimate use of LHE financial resources. Both committees meet few times a year to review and approve audited financial statements, and prepare the annual budget. Building and Maintenance Committee The Building and Maintenance Committee advises, assesses and oversees the necessary upgrading and maintenance of both the Bishan and Bedok Homes. Communications Committee The Communications Committee serves to enhance ethical practices in engaging with the media, general public and authorities, and to assist the Board to build a positive image of LHE in promoting good relations with stakeholders. Constitution and By-laws Committee The Constitution and By-laws Committee reviews, evaluates, formulates and recommends changes to the Constitution and Human Resource Committee The Human Resource Committee assists the Board to ensure the formulation and implementation The Contracts and Purchasing Committee receives and reviews proposals and quotations to ensure procurement and contract services adhere to the Procurement Management Policy. By-laws of LHE for relevance, clarity, proper wording, and consistency with existing clauses and by-laws. Contracts and Purchasing Committee

Lions Home Annual Report 2023/24

Loan Policy LHE has a Loan Policy that it will not grant any loans or make any donations to staff or external parties at all times. Investment Policy LHE will only save its excess funds in low-risk investments. If there are any reasons for LHE to make any other investments, approval must be obtained from the Management Board before such investments are made. Personal Data Protection Policy LHE has a Personal Data Protection Policy which provides information on how we collect, use data and to whom we may disclose. For any enquiry on personal data protection, please contact Data Protection Officer Mr Christopher Teo, Deputy Chief Executive Officer, at christopher.teo@lionshome.org.sg. Policy of Avoidance of Potential Conflict of Interest LHE, including all its Directors and staff, shall avoid any conflict between their own respective personal, professional or business interests and the interests of LHE, in any and all actions taken by them on behalf of LHE in their respective capacities. The Board of Directors reviews the conflict of interest policy annually and completes the Policy on Conflict of Interest and Declaration, Conflict of Interest Disclosure Statement and Disclosure of Statement in January every year. Key staff also declared conflict of interest at the beginning of the year. Under any circumstance, in the event that any Director or staff shall have any direct or indirect interest in, or relationship with, any individual or organisation which offers to enter into any transaction with LHE, including but not limited to the following areas: • any sale, purchase, lease or rental of any product or other asset, with any vendor. mass media, before submission to the Management Board’s approval.

•

any vested interest in other organisations that have dealings or relationship with LHE. any joint ventures between LHE and external parties. recruitment of staff with close relationship (i.e. those who are more than acquaintances) with the current Board or Committee members or staff. the award of any contract or subcontract.

Bribery/Corruption; or Harassment or discrimination, etc.

• •

If a person suspects that the LHE or its partner(s) of any misconduct stated in the above paragraph and he/she wishes to submit a report, the report shall be addressed to the

Chairman of the LHE Audit Committee via either of the following channels: Email:

•

Such person shall give notice of such interest or relationship and shall thereafter refrain from discussing or voting on the particular transaction in which he/she has an interest, or otherwise attempting to exert any influence on LHE to affect a decision to participate or not participate in such transaction. In addition, there is no paid staff who are close members of the family of the Chief Executive Officer or Board Member, who receives more than $50,000 during the year. Reserves Policy LHE has a Reserves Policy to ensure proper management of its resources in order to sustain a working capital for ongoing programmes and services for our beneficiaries. The policy of cash reserves ratio to operating expenditure is three years of LHE annual operating expenses. Such reserves shall be invested in principal guaranteed, risk-free investments. Whistle Blowing Policy LHE is committed to maintaining high standards of professionalism, accountability and integrity in its conduct of business, and does not tolerate any form of unethical, illegal, dishonest and improper activity. The whistleblowing policy aims to provide an avenue for LHE employees and external parties to report an activity that he/she considers to be unethical, illegal, dishonest or improper, without fear of reprisal or unfair treatment. Some examples of such activities are as follow (non-exhaustive):

whistleblow@lionshome.org.sg ; or Mailing Address: 9 Bishan Street 13 Singapore 579804

The report shall consist of the following (non-exhaustive):

• • • • •

Names of people involved; Names of any witnesses; Date, time and location of the misconduct; Details of any proof; and How often the incident has happened (for recurring incidents).

Anti-Money Laundering and Terrorist Financing Policy (AML & TF) This policy provides an understanding of the requirements of Anti-Money Laundering and Terrorist Financing concerns as applied to LHE. It articulates the actions and procedures required of LHE to conform with the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act (CDSA) and the Terrorism (Suppression of Financing) Act (TSFOA). The policy guides LHE to conduct periodic review of its internal controls, policies and procedures, key programmes and partnerships to protect LHE from actual or alleged abuse of fraud, ML and TF. For an effective investigation and evaluation, the whistleblower is encouraged to identify himself/herself, provide his/her contact details and give as much specific information as possible on the concern raised. All concerns and/or identity of the whistleblower will be treated with strict confidentiality.

• •

Theft/Fraud; Misappropriation of funds;

Lions Home Annual Report 2023/24

MANAGEMENT TEAM

Administrative Management

Ms Doreen Lye Chief Executive Officer (Appointed 1 May 2016) Executive Director (1 February 1998 - 30 April 2016) Nursing Administrator, Saint Andrew’s Community Hospital (1995 - January 1998) 1

Mr Christopher Teo Deputy Chief Executive Officer (Appointed 29 March 2021) Head Corporate Affairs Department Senior Manager, Operations SingHealth Community Hospitals (January 2018 - June 2019) Director, CEO’s Office, Bright Vision Hospital (July 2015 - December 2017)

Mrs Ho Huey Huey Head Finance Department

Ms Heng Hiang-Hiang Head Admin and Operations Department Ms Florence Ho Head Human Resource Department Ms Dorothy Low Assistant Manager Public/Social Welfare Department

Nursing Management

Rehabilitation Management

Ms Patsy Pang Director of Nursing (Appointed 26 March 2018) Nursing Department Assistant Director of Nursing, NTUC Health Nursing Home (Chai Chee) (June 2016 – March 2018)

Ms Superio Maria Lini Nurse Clinician Nursing Department Ms Pia Pagaduan Vallejo Nurse Manager Nursing Department Ms Juliet Joseph Assistant Nurse Manager Nursing Department Ms Du Juan Assistant Nurse Manager Nursing Department Ms Sison Agnes Mapili Assistant Nurse Manager Nursing Department (Lions Home Bedok) Ms Amamio Renalyn Panadero Nursing Officer Nursing Department

Ms Pratiti Kaji Rehabilitation Manager Rehabilitation Department

Clinical Training & Education

Mr Joselito Jiporac Assistant Director of Nursing Nursing Department

Ms Monica Jayarani Senior Clinical Educator

Ms Ramalingam Vasanthi Senior Nurse Manager Nursing Department Ms Bugawan Dominga Lagliba (Sandy) Senior Nurse Manager

Nursing Department (Lions Home Bedok)

Mdm See Wang Keong Senior Nurse Manager Nursing Department (Lions Home Bedok)

Paramasivan Kohila Nursing Officer Nursing Department (Lions Home Bedok)

Lions Home Annual Report 2023/24

CODE OF GOVERNANCE

1 April 2023 to 31 March 2024

Evaluation Checklist Lions Home For The Elders falls under the Advanced Tier that is applicable to large IPCs with gross annual receipts or total expenditure of $10 million or more.

Explanation

S/N Code guideline

Code ID

Compliance

(if Code guideline is not complied with)

Board Governance

1.1.2

Complied

Induction and orientation are provided to incoming governing board members upon joining the Board. Are there governing board members holding staff appointments? Staff does not chair the Board and does not comprise more than one third of the Board. There are written job descriptions for the staff’s executive functions and operational duties, which are distinct from the staff’s Board role. All governing board members must submit themselves for re-nomination and re-appointment , at least once every 3 years. If the charity has not appointed any governing board member to oversee its finances, it will be presumed that the Chairman oversees the finances of the charity. The Treasurer of the charity (or any person holding an equivalent position in the charity, e.g. Finance Committee Chairman or a governing board member responsible for overseeing the finances of the charity) can only serve a maximum of 4 consecutive years.

1.1.3

Complied

1.1.5

Complied

1.1.7

Complied

1.1.8

Complied

The Board conducts self evaluation to assess its performance and effectiveness once during its term or every 3 years, whichever is shorter. 7

1.1.12 Complied

Is there any governing board member who has served for more than 10 consecutive years? There are documented terms of reference for the Board and each of its committees.

1.2.1

Complied

Conflict of Interest

There are documented procedures for governing board members and staff to declare actual or potential conflicts of interest to the Board at the earliest opportunity.

2.1

Complied

Lions Home Annual Report 2023/24

Explanation (if Code guideline is not complied with)

S/N Code guideline

Code ID

Compliance

Governing board members do not vote or participate in decision making on matters where they have a conflict of interest.

2.4

Complied

Strategic Planning

The Board periodically reviews and approves the strategic plan for the charity to ensure that the charity’s activities are in line with the charity’s objectives. There is a documented plan to develop the capacity and capability of the charity and the Board monitors the progress of the plan. Human Resource and Volunteer Management The Board approves documented human resource policies for staff. There is a documented Code of Conduct for governing board members, staff and volunteers (where applicable) which is approved by the Board. There are processes for regular supervision, appraisal and professional development of staff.

3.2.2

Complied

3.2.4

Complied

5.1

Complied

5.3

Complied

5.5

Complied

Are there volunteers serving in the charity? 17

Yes

Financial Management and Internal Controls There are volunteer management policies in place for volunteers. There is a documented policy to seek the Board’s approval for any loans, donations, grants or financial assistance provided by the charity which are not part of the charity’s core charitable programmes. The Board ensures that internal controls for financial matters in key areas are in place with documented procedures . The Board ensures that reviews on the charity’s internal controls, processes, key programmes and events are regularly conducted. The Board ensures that there is a process to identify, and regularly monitor and review the charity’s key risks . The Board approves an annual budget for the charity’s plans and regularly monitors the charity’s expenditure. Does the charity invest its reserves (e.g. in fixed deposits)? The charity has a documented investment policy approved by the Board.

5.7

Complied

6.1.1

Complied

6.1.2

Complied

6.1.3

Complied

6.1.4

Complied

6.2.1

Complied

Yes

6.4.3

Complied

Fundraising Practices

Did the charity receive cash donations (solicited or unsolicited) during the financial year? All collections received (solicited or unsolicited) are properly accounted for and promptly deposited by the charity.

Yes

7.2.2

Complied

Lions Home Annual Report 2023/24

Explanation (if Code guideline is not complied with)

S/N Code guideline

Code ID Compliance

All donations in kind received are properly recorded and accounted for by the charity. Did the charity receive donations in kind during the financial year?

Yes

7.2.3

Complied

Disclosure and Transparency

The charity discloses in its annual report — (a) the number of Board meetings in the financial year; and (b) the attendance of every governing board member at those meetings. Are governing board members remunerated for their services to the Board? No governing board member is involved in setting his own remuneration.

8.2

Complied

2.2

Does the charity employ paid staff? 33

Yes

No staff is involved in setting his own remuneration. 34

2.2 8.4

Complied Complied

The charity discloses in its annual report — (a) the total annual remuneration for each of its 3 highest paid staff who each has received remuneration (including remuneration received from the charity’s subsidiaries) exceeding $100,000 during the financial year; and (b) whether any of the 3 highest paid staff also serves as a governing board member of the charity. The information relating to the remuneration of the staff must be presented in bands of $100,000. OR The charity discloses that none of its paid staff receives more than $100,000 each in annual remuneration. The charity discloses the number of paid staff who satisfies all of the following criteria: (a) the staff is a close member of the family belonging to the Executive Head or a governing board member of the charity; (b) the staff has received remuneration exceeding $50,000 during the financial year. The information relating to the remuneration of the staff must be presented in bands of $100,000. OR The charity discloses that there is no paid staff, being a close member of the family belonging to the Executive Head or a governing board member of the charity, who has received remuneration exceeding $50,000 during the financial year.

Complied

8.5

Public Image

The charity has a documented communication policy on the release of information about the charity and its activities across all media platforms.

9.2

Complied

Lions Home Annual Report 2023/24

AT A GLANCE 1 April 2023 to 31 March 2024

Lions Home Staff Head Count Total Staff 255

Number of Admissions Total Number 110

Mortality Rate Total Number 84

195

Lions Home Bishan

Lions Home Bedok

Lions Home Bishan

Lions Home Bedok

Residential Care – Bed Occupancy

Total Number of Occupancy

Beds

Lions Home Bishan

203

230

Lions Home Bedok

141

154

Care Staff

Support Staff

Administrative Staff

Senior Care Centre (Lions Home Bishan) Clients (as at 31 March 2023)

Newly enrolled clients

Assisted Living Unit (Lions Home Bishan) Assisted Living Unit residents served 8

Scheduled Respite Care

Lions Home Bishan

Lions Home Bedok Number of Cases 1

Number of Cases 0

Lions Home Annual Report 2023/24

Weekly Social Activities for Residents Lions Home Bishan

Rehabilitation Services for Residents Direct individualised Rehabilitation Interventions (1 staff: 1 resident) 32,873

988

921

Sessions of cognitive activities using IT Interventions (Tablets) 181,440 sessions

204

sessions

Lions Home Bedok

Art & Craft 218 sessions

Group exercises 14,079 sessions

363

329

102

Number of times residents participated in Kacang Puteh Stall sessions

Number of times residents engaged in Kopitiam sessions

Number of times of Music Therapy sessions (Lions Home Bishan/Lions Home Bedok)

Social activities (Outings) 4,070 sessions

Tai Chi lessons - Lions Home Bishan

576 sessions

Virtual Rehabilitation sessions (Jintronix) 1,779 sessions

Psycho-social group activities 3,987 sessions

Dementia Management and Care

Lions Home

Bishan Lions Home Bedok 36 23

Gardening 524 sessions

Residents benefitted from Dementia Care Mapping

Advanced Care Planning/ Preferred Plan of Care

Staff Training and Education Training hours for ITE Skills Certificate in Healthcare (Home Care) 2,568 2,944

Training Hours provided to newly recruited healthcare staff for Structured Orientation Programme

Number of times staff benefitted from In-house Refresher Training Course

3,116

Social Work and Advocacy Residents received help through Lions Home’s subsidies

Financial Counselling held with family members

Residents benefitted from Medifund through Lions Home’s assistance

262

110

124

Lions Home Annual Report 2023/24

HIGHLIGHTS

Nurses' Merit Award 2023

National Day Celebrations

Residents’ Artwork Displayed in Community The artwork proudly created by our residents at Lions Home Bishan was displayed at the National Day Art Gallery at Block 170, Bishan Street 13 in August 2023. The art gallery featured a series of National Day themed artwork made by the Bishan East Zone 4 Residents' Committee and other members of the Bishan community.

Senior Clinical Educator, Ms Monica Jayarani, received the Nurses’ Merit Award on 19 July 2023. The awards are presented to nurses who have displayed noteworthy and exceptional performance and contributed to raising the nursing profession.

As part of ACES Care’s continual efforts to bring the National Day joy and festivities to seniors in nursing homes and community hospitals, they kicked off the first of their National Day celebrations at Lions Home For The Elders on 1 August 2023. Also joining in the celebrations were volunteers from Standard Chartered Bank.

Nurses’ Day Celebrations 2023

Lions Home T-shirt Design Competition 2023 Two winners emerged for the inaugural Lions Home T-shirt Design Competition 2023 - Tan Yi Faye from Temasek Polytechnic and Yong Jun Kai from Wellington Primary School. The joint winners rose to the design challenge to incorporate the competition’s theme, ‘Home Is Where The Heart Is’, into their submissions. Lions Home For The Elders’ first-ever corporate t-shirt, launched in September 2023, features the best of both worlds from the two winning designs.

National Awards (COVID-19)

In celebration of Nurses’ Day 2023, Lions Home specially arranged for a food truck from Crowne Plaza Changi Airport as part of the celebrations for our dedicated frontline heroes and heroines on 22 August and 31 August 2023 for Lions Home Bishan and Lions Home Bedok respectively. In addition to the delicious meals on wheels, a significant highlight of the celebration was our nursing staff’s recitation of the Singapore Nurses’ Board Nurses’ Pledge. The oath serves as a reminder to uphold the dedication and responsibilities in providing quality healthcare to our residents.

Lions Home For The Elders' Chief Executive Officer, Ms Doreen Lye, and Director of Nursing, Ms Patsy Pang received the Public Service Medal (COVID-19) on 26 October 2023 at the National Awards (COVID-19) ceremonies. On the accolade, Ms Doreen Lye says, “I am dedicating this award to each and every single one of our heroes at Lions Home for their efforts in keeping everyone safe during the trying times of the pandemic, ceaselessly working beyond their call of duty. We will continue to grow and flourish as a united team, working together with one heart and purpose in providing the best quality of care.”

Lions Home Annual Report 2023/24

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