Payroll errors Again, this year the questions were expanded to provide additional insight.
Most respondents (51%) fully track payroll errors, this is up from 40.5% last year. Unfortunately, there’s also a rise in respondents who don’t track errors, up to 22%. An additional 27% tracked errors in some way, but they weren’t fully tracked or reported on. Among respondents who didn’t track errors and provided additional information, there was a trend that errors are identified and rectified as they occur. Some also responded that they have very few errors.
Error tracking
Yes - partially tracked
No - no tracking process in place
14%
22%
Yes - only where worker pay impacted
13%
51%
Yes - full tracking process in place
In all areas, apart from where errors are partially tracked, more errors were identified as happening before payment / payslips issued to workers. It’s good to see that many errors are caught before impacting worker pay. The CIPP recommends that error tracking should occur where possible, helping to identify where process gaps and weak spots are. Like how an accident book identifies patterns in health and safety, error tracking can help identify payroll process concerns. This will ultimately reduce errors and improve the experience for staff members and employees receiving pay. In turn, this can reduce queries to the payroll department, freeing up time for other matters.
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