Utilities Industry & CX Value Stories

This eBook contains one-page excerpts of SAP Industry and Customer Experience success stories within the Utilities Industry, including links to read the full stories and view videos online. These stories highlight the experience, financial and operational benefits realized by customers going live with SAP Customer Experience and Industry solutions.

SAP Customer Experience Value Stories

For the Utilities Industry

With real-time and personalized omnichannel customer engagement, you can accelerate the outcomes that your business desires.

This flipbook highlights success stories of companies in the Utilities industry.

Gain a deeper understanding of the experience , financial and operational advantages that result from implementing SAP end-to-end Solutions to support your transformation to an intelligent enterprise.

eBook questions? Email Laryssa.Fonzo@sap.com

Visit the Utilities Industry on SAP.com

Visit CX for Utilities on SAP.com

Analyst Reports

Meeting the new energy challenge

In the middle of an unprecedented green energy transformation, utilities companies must meet daunting regulatory, environmental, operational, and technological challenges while dealing with the fallout from a global financial crisis.

Deregulation

Decentralization

Digitalization

Decarbonization

Increased Competition

Power from Everywhere

Go green EVs, Solar

Smart Devices & Online Everything

Customers have limited information access Customers love to stay informed, but information about planned outages, service disruptions, unexpected bill increases, and even tips on energy conservation are not easily accessible. It is difficult to keep customers in the loop, build trust, and reduce frustration when unexpected situations arise. experience that utility companies can no longer ignore. Customer care teams are now expected to cater to a wide range of customer needs and support an omnichannel approach to customer care, ranging from traditional phone calls to self-service, mobile, AI chat-bots, and other digital channels . Inability to meet evolving customer expectations Consumer industries are setting new benchmarks for customer Lack of deep customer insights Challenges related to personal data security regulation result in an inability to understand customer behaviour and hinder development capabilities. Utility companies are facing challenges in collecting real-time customer-related information and leveraging these insights across different lines of business to improve customer experience and identify new business opportunities. Disruption and competition from emerging technologies Rapid advancements in energy efficiency, self-generation, and battery storage disrupt traditional utility retail business models. A growing number of third-party companies, including start-ups, pose a threat to traditional energy retail business models.

LOW CUSTOMER SATISFACTION

LOW REVENUES FROM NEW RETAIL BUSINESS

Public

DEREGULATION Increased Competition

DIGITALIZATION Smart Devices & Online Everything

Strategic Priorities Attain your organization’s vision

The once-stable energy industry is now being disrupted by new players. Utilities must digitalize their legacy systems or risk losing out to more agile competitors that can leverage DER, decentralized networks, and handle energy at the “grid

With weather disasters at an all-time high, grid resilience is critical. But energy companies with aging physical assets and paper-based legacy systems can’t leverage innovations that boost reliability – such as smart grids, smart metering, and local energy balancing. What they urgently need is an intelligent, integrated, cloud- based system.

edge.” By modernizing, traditional providers can

diversify their business models and gain new revenue streams.

DECENTRALIZATION Power from everywhere

DECARBONIZATION Go green EVs, Solar

Distributed energy resources (DER)– including rooftop solar systems, battery storage, and electric vehicle chargers – are owned by prosumers, who expect their utility bill to reflect both the power they use and the power they generate. Now, billing must evolve from merely a means of collection to a point of interaction and customer communication.

Renewable energy is increasingly affordable and attractive. But as utilities transition into sustainable energy companies, they face new challenges – such as variability in weather- controlled power generation and the impact on demand models. They need accurate, real-time data to efficiently deliver the clean energy that customers are demanding.

Drive Customer Centricity

Drive Operational Excellence Synchronize demand-side management to the smart operation of assets to minimize waste and expensive practices. Use analytics to drive the translation of strategic and excellent operations into cost savings through the supply chain,

Customer Intimacy

With prosumers becoming more aware of and involved in energy issues, capitalize on the broadened scope of customer interaction and engage with customers through an omnichannel digital connection, while generating insights to make informed decisions. Leverage data insights to enable anticipation of and rapid response to customers’ changing wants and needs, and transition from commodity vendor to energy advisor.

and increase self-service capabilities and the use of artificial intelligence (AI) to decrease service costs..

Regulatory Compliance and Security

New Revenue Streams

Reduce reliance on large-scale generation with new generation sources, affordable energy, and the lower marginal cost of renewables. Gain a greater share of customer spend by personalizing marketing plans to target exponential consumption growth and consumer demand. Empower new, refreshed value propositions and service offerings, and create marketplaces for energy-related products and installation services (such as smart thermostats, electric vehicle chargers, and solar panels).

Ensure full auditability of processes; holistic, end-to-end business reporting; and KPIs for local regulators. Streamline regulator communication and processes, and develop rock- solid regulatory cases. Lead a smart and engaged workforce to accelerate growth and innovation aligned with local regulatory priorities, including data privacy support, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other privacy regulations.

Success Strategies Achieve your business goals effectively

Innovative utilities companies manage the balance of operating efficiently under their established business model of generating, distributing, and selling energy while they are searching for new sources of revenue and business outcomes. The following success strategies show a range of approaches based on evolving existing products and processes and exploring disruptive new business models.

SAP Customer Experience Solutions help you to: • Lower cost to serve and increase customer satisfaction with connected utility processes natively integrated to SAP Utilities metering and bill-to-cash • Provide insightful experiences for consumers and agents through 360 views on customer, premise and consumption data • Engage customers with relevant communication about service requests and outages, contract renewals, proactive bill-to-cash alerts or recommendations using prebuilt templates and strategies • Unify customer data for identities, access, preferences and consent • Offer non-commodity products with intelligent recommendations in a digital shopping experience and guided agent selling • Run an agile and adaptive CX platform to innovate and compose new solutions rapidly to drive competitive advantage • Use SAP industry cloud partner solutions including SEW for a digital self-service experience (Self Service Accelerator for Utilities) • Adapt embedded technologies such as AI and machine learning to hyper-personalize the customer journey by predicting actions and guiding agents and customers

GROW with SAP

CX on SAP.com

RISE with SAP

Stabilize and secure commodity business Provide operational excellence and superior customer experience alongside meter-to- cash processes

Sustainability for decarbonization Foster sustainability and contribute to decarbonization efforts by empowering customers with new technologies, solutions and business models

Innovate and grow with utility retail Personalize the customer experience and offer non- commodity products with intelligent recommendations in a digital shopping experience with guided agent selling

Build customer intimacy

Provide insightful experiences for consumers and agents. Engage customers with relevant communication and unify customer data

Personalized marketing

Help customers become energy prosumers

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Omnichannel service

Build trust and compliance

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Additional services and product sales

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Self-service customer engagement

Unified customer data

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Drive eMobility

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Profile activation for engagement

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Digital sales of subscriptions and bundles

Gamification and Green CX

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Integrated sales

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Digitalized field service management

Preference and compliance management Enable unique insights and drive agile decisions

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Convergent billing



Manage customer experience



Connect People & Resources

Become Sustainable

Optimize Meter-to-Cash

Innovate Offerings

Experience More

Industry-Tailored Tailored solutions meet the most critical needs of your industry and your customers

Adaptive

Connected

Insightful

Composability and a vast partner ecosystem empower you to build to your unique requirements and move fast

Deep integrations with S/4HANA Utilities connect operational data with customer experiences to engage the right customers, anywhere they are

AI-powered analytics allow you to deeply understand your customers to make the best business decisions

and maximize your investment in SAP

AI for good: A real-life utilities customer story

“Exceed customer expectations with faster service” Whitepaper

Harmonize and configure business processes, applications and innovation to create the intelligent, sustainable enterprise

Customer Engagement

Service

Industry Prebuilt Solutions

Sales

Business Processes

Technology

Customer Data

Partner Ecosystem

Digital Core

Commerce

Align front-to-back office business processes to deliver seamless end-to-end omnichannel-experiences with a connected, insightful and composable technology platform with industry specialization built in.

Search Utilities Stories by Solution

SAP S/4HANA – SAP ERP & BTP Integrations Centrica

SAP Sales Cloud San Diego Gas & Electric Stadtwerke Bielefeld

SAP Customer Data Solutions Jemena Stadtwerke Bielefeld Sydney Water TEAG

San Diego Gas & Electric Southern California Edison Sydney Water

SAP Service Cloud DTE Energy Jemena San Diego Gas & Electric Southern California Edison Sydney Water TEAG

SAP Emarsys Customer Engagement TEAG

SAP Industry Cloud DTE Energy Sydney Water

What is SAP for Utilities

Analyst Ratings

SAP Store

SAP Partners

Help & Support

Analyst Reports

See how SAP Customer Experience solutions can help your utility business reduce cost to serve, grow revenue , and improve the customer experience .

Utilities

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Centrica Utilities | EMEA N

Utilities

Centrica plc is a British multinational energy and services company, supplying electricity and gas to consumers in the UK and Ireland. They are helping foster a greener future by making it possible for customers to sell micro- generated energy from their homes and business back to the national grid.

SAP Business Technology Platform SAP Business Application Studio SAP API Management | SAP HANA Cloud SAP Data Intelligence

-48% Complaints Reduction in customer grievances -78% Down Time Reduction in operational stoppage £130,000 Annual In cost avoidance £27,000 Repurposed In hardware reused each year

Headquarters United Kingdom

Products Energy services and solutions

Revenue

Web Site

Featured Partner Cognizant

€24.9 B

centrica.com

Business Challenges • Move a legacy client management tool serving microgeneration* customers, which had become difficult to maintain and enhance, to a modern, cloud-based application Customer Benefits • Higher customer satisfaction with the Microgen application, with the number of customer complaints nearly cut in half • Greater convenience for customers with automatic bank transfers for Microgen payments, eliminating the need to send customers paper checks • Time saved for service representatives by cutting the average customer handling time by 13 seconds • Modern UX, streamlined login process, and the automation of customer appointment booking

“With Microgen running on SAP BTP, we have the scalability and flexibility we need to innovate and meet new customer and regulatory demands while also adding more than 200 new microgeneration accounts each month. That’s a lot of clean energy –

which is good news for us, our customers, and the planet.”

Watch the Video

Helen Mallett Head of Digital Enterprise Services Delivery Centrica plc

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DTE Energy Utilities | NA SAP Service Cloud SAP Self Service Accelerator (SSA) for Utilities by SEW

Utilities

DTE Energy stands as a pillar of reliability in the ever-evolving energy landscape. With a commitment to serving 2.9 million electric customers and 1.3 million natural gas customers, DTE Energy is illuminating homes and powering businesses. It is committed to community growth and citizen prosperity.

Benefit XXX Benefit XXX Benefit XXX Benefit XXX >$94M Energy Assistance Provided to DTE customers since launch 2,735 Agency Users Have adopted the digital platform since launch

Headquarters United States

Products Electric and natural gas utility

Web Site

dteenergy.com

Business Challenges • Faced with the dual challenge of evolving energy demands and the need for inclusive customer support, DTE Energy embarked on a transformative project. • Serving a diverse customer base in Michigan, including a significant segment of low-income individuals, necessitated a more efficient and accessible approach to customer service and financial assistance. • The company recognized the urgency to streamline its customer service operations and enhance financial inclusivity. Customer Benefits • The platform’s implementation has been transformative. Customer satisfaction has soared, reflecting the seamless experience and proactive support provided. Digital agency adoption has surged, showcasing the platform’s accessibility and easy-to-use interface. • Customers have embraced digital payment methods, enjoying the convenience and efficiency they offer. For utilities, the platform has become a catalyst for substantial savings, optimizing collection processes and enhancing revenue streams. • The scalable platform can be easily integrated with multiple systems, such as CRM and CIS. As part of the roadmap, it will also be integrated with DTE's in-house chatbot to enhance customer experience further and build stronger customer communications. “The platform deployment effort is a brilliant example of what can be achieved through collaboration when we are all working to achieve a common goal. The team’s ability to deliver a multifaceted solution on schedule, is a reflection of the commitment by every person on the team.”

Angela Lipscomb IT Manager - Portfolio Delivery DTE Energy

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Jemena Utilities | APJ SAP Service Cloud SAP Customer Data Cloud

Utilities

Jemena owns and operates a diverse portfolio of energy assets, including providing gas and electricity across the northern and east coast regions of Australia. With over$11 billion worth of major utility infrastructure, we supply millions of households and businesses with essential services everyday.

100% “one-touch” Approval process of DFA claims completed 2.1 Million Records Of individual customer account records sourced from two backend SAPs: ERP and AMI 11,000 Tickets in 6 Weeks More visibility leading to rich customer service insights

Headquarters Australia

Products Electricity networks, gas pipelines, gas processing & storage facilities

Web Site

Featured Partner DXC Technologies

jemena.com.au

Business Challenges • Data siloing across disparate systems which made the effective consolidation of data and gaining a 360- degree view of our customers and services very difficult, and a reliance on manual processes which resulted in slow response times to customer enquiries and claims applications • Consolidate all business assets across Australia, which are currently run as sibling businesses with separate data silos and workflows • Legacy versions in use no longer offered the capabilities and functionality required to effectively serve our customers • Slow response times as well as confusion around what was happening with the customer’s specific service Customer Benefits • SAP Service Cloud offers a one-stop shop for customer management, able to manage all individual customers, account customers and contacts across the organization in one system, as well as differentiate between one-time and returning customers, allowing us to further personalize our services and customer communications • Consolidating customer data allows customer service agents to focus on resolving tickets instead of inputting data and centralizing the collective data empowers Jemena to perform more sophisticated data analyses and reports to refine insights "The CX Foundation program was truly a notable example of a business-led, digital- enabled change supported by strong external partnerships with customer centricity and employee experience being the center of the change. It was a role mode project focusing on organizational change management which resulted in a smooth and seamless transition."

Julien Capraro Chief Digital Officer Jemena

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Why SAP for Utilities?

Find the best SAP Partners to meet your unique needs • Internationalization – Full support of business and legal requirements across Europe, Africa, Latin America, the United States, and Asia. Multiple languages, currencies, and so on • Scalability – Highly scalable, supporting more than 20 million accounts • Shareholder value – Solution in which investors trust, know-how for audits, and added value for the business unit • Ecosystem – Very large ecosystem of SAP partners that provide unique solution extensions and service integration practices that ensure success of utilities transformations across the Globe Key aspects for decision making: • Support and Maintenance – Independence of the solution provider; many players and system integrators in the market • Solution future – Continuous evolution of the utilities solution (based on application upgrades) since late 80s; significant investment in S/4HANA Utilities and SAP Cloud for Utilities • Best of Suite Process Integration – Complete process integration also for the full cloud and hybrid solution portfolio

Watch the VIdeo Revolutionizing Utilities with Intelligent CX

Learn more about SAP CX for Utilities

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San Diego Gas & Electric Utilities | NA

Utilities

SDG&E is a regulated public utility that provides energy service to 3.7 million people through 1.5M electric meters and 900,000 natural gas meters in San Diego and South Orange County.

SAP Sales Cloud | Service Cloud SAP S/4HANA Enterprise HANA SAP Self-Service Accelerator / (SSA) for Utilities by SEW

4x Delivery Time Speed to market accelerated with faster tech enhancement 40% Less Processing Reduction in batch processing while adding significant volume +10% Enrollment Increase in customer facing on-line portal

Headquarters United States

Products Electric and Gas Utility

sdge.com Web Site

Featured Partner Accenture

Business Challenges • Instability in legacy systems, leading to delays in billing and on-line system outages • Technology obsolescence with overly customized legacy systems • Inability to keep pace with customer expectations • Difficult and costly to implement solutions in California's complex regulatory environment Customer Benefits • Clean energy transition capabilities • Modern end-user experience, simplified processes, improved portal. 1600 end-users proficient

• Successful deployment and stabilization concluded in 6 months • Met top 10 key metrics in 30 days and operating in Agile within 90 days

“This solution shapes our future. We have deployed and can now further advance innovative technologies designed to provide a premiere experience to SDG&E's customers. The implementation team delivered an exceptional systems architecture but most importantly, approached this project with our employees and customers as the central focus.”

Scott Crider Senior Vice President of Customer Services and External Affairs San Diego Gas & Electric

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Southern California Edison Utilities | NA SAP Sales Cloud | SAP Service Cloud SAP S/4HANA

Utilities

Southern California Edison (or SCE Corp), the largest subsidiary of Edison International, is the primary electricity supply company for much of Southern California. SCE is one of the largest deregulated electric utilities in the United States and a longtime leader in renewable energy and energy efficiency.

99% Successful Move-In and Move–out transactions within short duration post go-live which exceeds business threshold ~325K Calls Handled on an average per month Lower TCO System maintenance costs and overall cost to serve

Headquarters United States

Products primary electricity supply company

sce.com Web Site

Featured Partner Infosys

Business Challenges • Legacy customer systems are becoming obsolete • A large portion of business-impacting IT events across the company are directly related to our legacy system • Difficult and slow process to make system changes Customer Benefits • Improved customer and operational experience, including quality, reliability, and availability of usage, rate, and billing information • Increased proactive customer communications, enhanced view of customer, and Integrated customer data and analytics • Eliminate mainframe and replace existing systems, simplified and agile IT architecture and reduced cost and system risk

“The launch of our new customer billing and engagement system was an important milestone —the largest implementation of its kind for any utility. We transferred billions of data records and cutover from the old to the new system as planned. We’ve had many bright spots, like high-speed performance that completes a billing cycle several hours faster than our previous system, and we heard positive feedback from users on the ease of single sign- on and ability to view customer bills in PDF.”

Jill Anderson Executive Vice President of Operations Southern California Edison

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Stadtwerke Bielefeld Utilities | MEE SAP Service Cloud SAP Customer Data Cloud SAP for Utilities

Utilities

Stadtwerke Bielefeld GmbH (SWB) provides citizens and businesses in the region with electricity, gas, water, and district heating. In addition, its subsidiaries offer telecommunications, mobility, network infrastructure, public bath, and waste disposal services.

+25% Managed Rise in customer inquiries managed by service agents 360 ° View Of the customer Single Sign-on For diverse utility and service information

Featured Partner Reply

Headquarters Germany

Products Electricity, water, district heating, public baths, and waste disposal

€824.8 M Revenue

Web Site

stadtwerke-bielefeld.de

Business Challenges • Requirement for service agents to open multiple screens when handling customer inquiries about more than one business area • Separate logins for customer self-service portals for each business area • Need for marketing teams to target groups of customers using more than one service to run promotional and cross-selling campaigns Customer Benefits • Increased brand loyalty as a result of improved customer experiences • Faster, more-efficient service with access to information across diverse business areas in one place • More-effective customer service management, enabling the handling of a growing number of inquiries • Convenient single sign-on experience for users of self-service online portals • Ability to target marketing campaigns with promotional offers across multiple services

Claudia Ohnezorg Team Leader for Digitalization in Customer Relationship Management Stadtwerke Bielefeld GmbH “SAP Customer Experience solutions help us provide faster, more-efficient service, improving customer experiences and increasing loyalty.“

Watch the Video

Read the Success Story

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Sydney Water Utilities | APJ S/4HANA SAP Customer Data Cloud SAP MCFU integrated with SAP CX SAP Self-Service Accelerator for Utilities by SEW

Utilities

Sydney Water is Australia’s largest water utility, supplying water, wastewater, recycled water and some stormwater services to more than 5 million people across Sydney, the Blue Mountains and the Illawarra.

Benefit XXX Benefit XXX Benefit XXX Benefit XXX 98% Go Paperless A great result for our customers, the environment and our bottom line 500 To Only 63 Monthly billing service requests have significantly decreased since go live >120,000 Subscriptions Service alert subscriptions have increased in just 2 months compared to only 46,000 in the past 3 year

Headquarters Australia

Products Water, wastewater, recycled water, stormwater services

Web Site

SEW Featured Partner

sydneywater.com.au

Business Challenges • Creating a range of online services for our customers was difficult because they were disjointed, sometimes managed by independent third-party vendors and didn’t allow for realtime responses • Customers were largely treated as anonymous whenever they tried to interact with the company • Many customers were confused about what they had set up and adoption rates for some offerings were quite low Customer Benefits • The My Account portal was part of Sydney Water's Digital Customer Platform transformation initiative. It involved a complex architecture integrating multiple application layers, as well as migration of close to 630K legacy users, which demanded a significant amount of testing to ensure the accuracy of customer data and processes in the new My Account solution • Partnering with vendors Wipro, DXC , SAP and Smart Energy Water (SEW), the team delivered a complex solution involving separate cloud portals for our Residential and Real-estate Agents • The cloud-based SAP solutions also offered scalability, providing the flexibility to support our continually expanding digital customer base “With more customers using My Account, our people now have more time to focus on higher value activities. We’re delighted with the outcomes of this initiative and the benefits to both customers and our business have exceeded all expectations."

Kathy Hourigan General Manager Customer Services Sydney Water

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TEAG Industry | Region Capital letters SAP S/4HANA, private cloud | SAP for Utilities SAP Emarsys | SAP Service Cloud SAP Customer Data Platform SAP SuccessFactors SAP Analytics Cloud | SAP BTP SAP Market Communication Cloud for Utilities

Utilities

TEAG Thüringer Energie AG (TEAG for short) is a German energy supplier with headquarters in Erfurt. The company supplies private households, business customers, industrial companies and municipal utilities and municipal suppliers with electricity and natural gas.

Cost-to-Service Reduction

Headquarters Germany

Products Entergy supplier

TEAG.com Web Site

Business Challenges • TEAG had a large gap and needed a new IT and digitization strategy as they had very rigid, monolithic systems from the old E.ON days. This prevented them from meeting their sales requirements. • Their two major goals for the new IT strategy are to reduce the cost of service and to create more product bundles. • TEAG wants to grow and be more independent of the commodity and non-commodity sector, including new start-up companies in electromobility, photovoltaics, telecommunications and heating. Customer Benefits • TEAG can now offer new products because they are less dependent on traditional energy sources. With the new IT and digitization platform from SAP, they are able to develop new intelligent product bundles, the ability to reduce the cost of service, and create faster services for price and tariff reductions, and able to directly advise customers. • The new IT strategy includes the implementation of SAP S/4HANA private cloud for Utilities, and SAP Customer Experience in the public cloud with SAP Emarsys, SAP Service Cloud and SAP Customer Data Platform.

Faster Processes

Meeting All Strategic Goals and Growth Plans

“We can only support these ambitious new growth plans with IT if we have a platform that enables us to scale services and processes more quickly.”

Watch the German Video

Philipp Lübcke CIO TEAG

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Analyst Reports

SAP is the leading provider of software solutions for the Utilities industry.

Learn how utility companies are incorporating next-generation sustainability into their overall business with insights from Gartner, Oxford Economics and IDC.

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The Global Energy Transition and Opportunities for Utilities to Impact

2024 Gartner® Magic Quadrant for Digital Commerce Find out why Gartner has recognized SAP as a Leader in the Magic Quadrant for Digital Commerce for the tenth time in a row.

Create a greener future with executive insight Explore the future of sustainability in oil, gas, and energy with insights from 215 industry executives surveyed by SAP and Oxford Economics.

Climate Change and a Cleaner Energy Future This IDC Analyst Connection explores some of the opportunities and challenges utilities will face as they focus on their energy transition goals and initiatives.

Read the Study

Download the Infographic

Read the Analyst Report

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SAP Customer Experience Services on the SAP Store

Why use the SAP Store? • Do business with SAP and our partners online • Take ownership of your enterprise software, services, and education buying on your own time • Activate and optimize your SAP Customer Experience (SAP CX) solutions with packaged services Benefits • Choose from a variety of CX services and Utilities Industry focused services including solution enablement, accelerated implementation, and design or performance reviews • Easily browse (and buy) the services offered and get insights into features and benefits, services scope, conditions, and prices • Discover services that help fast-track value in as few as five days • Benefit from services delivered by SAP experts

Available on SAP Store

Learn more about our easy-to- buy, fixed-price, fixed-outcome, and prepackaged solutions.

SAP CX Services

SAP Utilities Industry Cloud Services

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SAP Customer Experience Partners

We rely on our ecosystem to provide tailored solutions that address your unique business needs. SAP partners are an extension of our business, with the expertise to make our software more relevant. Benefits • Choose from a variety of CX services including solution enablement, accelerated implementation, and design or performance reviews • Easily browse (and buy) the services offered and get insights into features and benefits, services scope, conditions, and prices • Discover services that help fast-track value in as few as five days • Benefit from services delivered by SAP experts

Find the best SAP Partner to meet your unique needs

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SAP Customer Experience and Utilities Industry Additional Support Links

Join the Utilities Community Stay up to date on the latest innovations, trends, and solutions by joining other utilities stakeholders to learn and share insights through blogs, discussions, and events.

SAP Road Map for Utilities Discover how our innovations help utilities deliver safe, reliable, and sustainable energy products and services.

Explore the Utilities Community

Utilities Road Map

Product documentation View documentation on product onboarding, implementation, extensibility, and more in SAP Help Portal for all SAP Customer Experience solutions.

SAP Services and Support Run SAP solutions at peak performance with services, including onboarding resources, embedded teams, remote support, self-services, and innovation strategies.

Visit the Onboarding Resource Center

Visit SAP CX Help Protal

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