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Centrica Utilities | EMEA N
Utilities
Centrica plc is a British multinational energy and services company, supplying electricity and gas to consumers in the UK and Ireland. They are helping foster a greener future by making it possible for customers to sell micro- generated energy from their homes and business back to the national grid.
SAP Business Technology Platform SAP Business Application Studio SAP API Management | SAP HANA Cloud SAP Data Intelligence
-48% Complaints Reduction in customer grievances -78% Down Time Reduction in operational stoppage £130,000 Annual In cost avoidance £27,000 Repurposed In hardware reused each year
Headquarters United Kingdom
Products Energy services and solutions
Revenue
Web Site
Featured Partner Cognizant
€24.9 B
centrica.com
Business Challenges • Move a legacy client management tool serving microgeneration* customers, which had become difficult to maintain and enhance, to a modern, cloud-based application Customer Benefits • Higher customer satisfaction with the Microgen application, with the number of customer complaints nearly cut in half • Greater convenience for customers with automatic bank transfers for Microgen payments, eliminating the need to send customers paper checks • Time saved for service representatives by cutting the average customer handling time by 13 seconds • Modern UX, streamlined login process, and the automation of customer appointment booking
“With Microgen running on SAP BTP, we have the scalability and flexibility we need to innovate and meet new customer and regulatory demands while also adding more than 200 new microgeneration accounts each month. That’s a lot of clean energy –
which is good news for us, our customers, and the planet.”
Watch the Video
Helen Mallett Head of Digital Enterprise Services Delivery Centrica plc
Read the Success Story
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