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TEAG Industry | Region Capital letters SAP S/4HANA, private cloud | SAP for Utilities SAP Emarsys | SAP Service Cloud SAP Customer Data Platform SAP SuccessFactors SAP Analytics Cloud | SAP BTP SAP Market Communication Cloud for Utilities
Utilities
TEAG Thüringer Energie AG (TEAG for short) is a German energy supplier with headquarters in Erfurt. The company supplies private households, business customers, industrial companies and municipal utilities and municipal suppliers with electricity and natural gas.
Cost-to-Service Reduction
Headquarters Germany
Products Entergy supplier
TEAG.com Web Site
Business Challenges • TEAG had a large gap and needed a new IT and digitization strategy as they had very rigid, monolithic systems from the old E.ON days. This prevented them from meeting their sales requirements. • Their two major goals for the new IT strategy are to reduce the cost of service and to create more product bundles. • TEAG wants to grow and be more independent of the commodity and non-commodity sector, including new start-up companies in electromobility, photovoltaics, telecommunications and heating. Customer Benefits • TEAG can now offer new products because they are less dependent on traditional energy sources. With the new IT and digitization platform from SAP, they are able to develop new intelligent product bundles, the ability to reduce the cost of service, and create faster services for price and tariff reductions, and able to directly advise customers. • The new IT strategy includes the implementation of SAP S/4HANA private cloud for Utilities, and SAP Customer Experience in the public cloud with SAP Emarsys, SAP Service Cloud and SAP Customer Data Platform.
Faster Processes
Meeting All Strategic Goals and Growth Plans
“We can only support these ambitious new growth plans with IT if we have a platform that enables us to scale services and processes more quickly.”
Watch the German Video
Philipp Lübcke CIO TEAG
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