Drive Customer Centricity
Drive Operational Excellence Synchronize demand-side management to the smart operation of assets to minimize waste and expensive practices. Use analytics to drive the translation of strategic and excellent operations into cost savings through the supply chain,
Customer Intimacy
With prosumers becoming more aware of and involved in energy issues, capitalize on the broadened scope of customer interaction and engage with customers through an omnichannel digital connection, while generating insights to make informed decisions. Leverage data insights to enable anticipation of and rapid response to customers’ changing wants and needs, and transition from commodity vendor to energy advisor.
and increase self-service capabilities and the use of artificial intelligence (AI) to decrease service costs..
Regulatory Compliance and Security
New Revenue Streams
Reduce reliance on large-scale generation with new generation sources, affordable energy, and the lower marginal cost of renewables. Gain a greater share of customer spend by personalizing marketing plans to target exponential consumption growth and consumer demand. Empower new, refreshed value propositions and service offerings, and create marketplaces for energy-related products and installation services (such as smart thermostats, electric vehicle chargers, and solar panels).
Ensure full auditability of processes; holistic, end-to-end business reporting; and KPIs for local regulators. Streamline regulator communication and processes, and develop rock- solid regulatory cases. Lead a smart and engaged workforce to accelerate growth and innovation aligned with local regulatory priorities, including data privacy support, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other privacy regulations.
Success Strategies Achieve your business goals effectively
Innovative utilities companies manage the balance of operating efficiently under their established business model of generating, distributing, and selling energy while they are searching for new sources of revenue and business outcomes. The following success strategies show a range of approaches based on evolving existing products and processes and exploring disruptive new business models.
© 2025 SAP SE or an SAP affiliate company. All rights reserved.
Made with FlippingBook Ebook Creator