SAP Customer Experience Solutions help you to: • Lower cost to serve and increase customer satisfaction with connected utility processes natively integrated to SAP Utilities metering and bill-to-cash • Provide insightful experiences for consumers and agents through 360 views on customer, premise and consumption data • Engage customers with relevant communication about service requests and outages, contract renewals, proactive bill-to-cash alerts or recommendations using prebuilt templates and strategies • Unify customer data for identities, access, preferences and consent • Offer non-commodity products with intelligent recommendations in a digital shopping experience and guided agent selling • Run an agile and adaptive CX platform to innovate and compose new solutions rapidly to drive competitive advantage • Use SAP industry cloud partner solutions including SEW for a digital self-service experience (Self Service Accelerator for Utilities) • Adapt embedded technologies such as AI and machine learning to hyper-personalize the customer journey by predicting actions and guiding agents and customers
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