Stabilize and secure commodity business Provide operational excellence and superior customer experience alongside meter-to- cash processes
Sustainability for decarbonization Foster sustainability and contribute to decarbonization efforts by empowering customers with new technologies, solutions and business models
Innovate and grow with utility retail Personalize the customer experience and offer non- commodity products with intelligent recommendations in a digital shopping experience with guided agent selling
Build customer intimacy
Provide insightful experiences for consumers and agents. Engage customers with relevant communication and unify customer data
Personalized marketing
Help customers become energy prosumers
Omnichannel service
Build trust and compliance
Additional services and product sales
Self-service customer engagement
Unified customer data
Drive eMobility
Profile activation for engagement
Digital sales of subscriptions and bundles
Gamification and Green CX
Integrated sales
Digitalized field service management
Preference and compliance management Enable unique insights and drive agile decisions
Convergent billing
Manage customer experience
Connect People & Resources
Become Sustainable
Optimize Meter-to-Cash
Innovate Offerings
© 2025 SAP SE or an SAP affiliate company. All rights reserved.
Made with FlippingBook Ebook Creator