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OPINION
Providing value-added services
Provide added value to your clients and approach every project with an emphasis on building trust and exceeding expectations.
E very consultant providing professional engineering services today knows that our business is continuing to grow at a rapid pace. Competition in our industry continues to increase as well, with firms constantly developing ways to distinguish themselves and demonstrate why one should be selected over another. Ardurra attributes much of its success and rapid growth to our focus on providing added value to our clients and approaching every project with an emphasis on altruism that builds trust, exceeds our clients’ expectations, and fosters repeat business.
Kart Vaith, P.E.
This philosophy has yielded some key strategies that we apply to our client service model: ■ Integrating services to streamline support. While a full-service organization or “one-stop shop” sounds better than piecemealing services from multiple firms, oftentimes diversifying services can dilute efficiency and expertise. Ardurra has been intentional in the selection and development of the services we offer, both organically and acquisitively. We have carefully crafted a firm that offers services that complement each other, while ensuring industry- leading expertise in each discipline.
For example, we recently developed an electrical engineering and instrumentation and controls services group with top-notch professionals to provide in-house support to our national water, wastewater, and other disciplines. This was a way for us to further streamline the services we provide our clients, without sacrificing quality. We have also obtained complementary services through our acquisitions, focusing on firms that provide a “deeper bench” to our core services or adding expertise that improves the breadth of our offerings. To efficiently share resources, we have removed internal barriers to work sharing. For
See KART VAITH , page 10
THE ZWEIG LETTER DECEMBER 5, 2022, ISSUE 1467
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