Major Service Outage update 4 sent to 1018 affected Customers. This update advises that we are continuing to work on the issue over the weekend.
1730
Aerial and IPC Engineers continue work on the issue.
1730 - 2100
Timeline from Saturday 25 th May 2024
Aerial and IPC Engineers continue work on the suggestion that STUN is at fault.
0900
Major Service Outage update 5 sent to 1018 affected Customers.
1020
Aerial and IPC Engineers continue work on the suggestion that STUN is at fault, taking a deep dive on packet captures. Tried spinning up a brand-new PBX, using a new license, to rule out license issues and confirmed the same behaviour.
1020 – 19:30
Timeline from Sunday 26 th May 2024
Aerial and IPC Engineers continue work on the suggestion that STUN is at fault. Discovered that an Aerial engineer had working speech from his home IP address, but another engineer did not. Testing was seemingly inconsistent based on this, although no Aerial engineers had working speech from Aerial’s office. Thoroughly documented and compared working calls to non-working calls but still unable to isolate the root cause.
0900 - 1830
Major Service Outage update 6 sent to 1018 affected Customers.
1830
Timeline from Monday 27 th May 2024
Aerial and IPC Engineers continue work on the suggestion that STUN is at fault. Attempted spinning up a media proxy inside Aerial’s DC but couldn’t get this working. Tried using a 3 rd party STUN server but no change. Fully proven that all traffic between the client and the PBX was reaching the correct IPs but that traffic from PBX to client wasn’t passing through
0900 - 1830
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