the NAT gateway and that the PBX was rejecting requests from the client.
Major Service Outage update 7 sent to 1018 affected Customers.
1500
Timeline from Tuesday 28 th May 2024
Major Service Outage update 8 sent to 1018 affected Customers.
0920
Aerial and IPC engineers continue troubleshooting using Aerial ’ s test PBX.
Timeline from Wednesday 29 th May 2024
Major Service Outage update 9 sent to 1018 affected Customers.
0900
Aerial and IPC engineers continued troubleshooting. Retraced our steps for some of the testing that had been carried out with the test PBX and was able to get working speech by disabling Secure TURN. This suggested a certificate issue with the IPC ICE server. IPCortex tracked down the certificate in question and replaced with a valid cert. Discovered a bug when testing for failed certs using the Windows port of Nmap , where it doesn’t always return cert info. Tested with the Linux version of Nmap, which successfully returned cert info. Testing confirmed that this resolved the issue.
0900 - 1400
Major Service Outage Resolved update 10 sent to 1018 affected Customers.
1410
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