Staying connected
At Spitalfields Housing Association, your comfort and well- being are our top priorities. We’ve made it easier for you to reach out to us, whether you need help with your tenancy, rent, or have any housing-related queries.
Ways to get in touch: • Online forms: Easily report repairs or make enquiries via the SHA website. • By phone: Speak directly with our customer service team during office hours (9.30am–5.30pm) on 020 7392 5400. • In-person: Visit us for face-to-face conversations or arrange an online meeting. • Callback requests: Short on time? Request a callback from one of our housing officers at your convenience.
Stay updated with SMS (text message):
We’re enhancing our communication through SMS for important updates and notifications. Please ensure your contact details are up to date by logging into the MyTenancy portal or contacting us directly. If you’ve forgotten your MyTenancy password, you can reset it via our website. For any assistance, don’t hesitate to reach out – we’re here to help.
Local services available to you
Adult social care (Tower Hamlets Connect) T: 0300 303 6070 E: enquiry@ towerhamletsconnect.org Children’s services (Multi-Agency Safeguarding Team) T: 020 7364 5006 E: mast@towerhamlets.gov.uk Council tax T: 020 7364 5002
Bulky waste collection (A free service for those on housing benefits) T: 020 7364 5004 For full services, visit: www.towerhamlets.gov.uk
Housing benefits T: 020 7364 5000 Housing options T: 020 7364 7474
Noise nuisance T: 020 7364 5000 E: environmental.protection @towerhamlets.gov.uk Pest control T: 020 7364 5007 E: pest.control@towerhamlets. gov.uk
Cost of living guide for local residents Tower Hamlets Council have recently released the Cost of Living Help booklet to include all the latest schemes the council is working on to support residents through the cost of living crisis.
Download the cost of living handbook: towerhamlets.gov.uk/Documents/ Community_living/Cost-of-Living- Handbook.pdf
Spitalfields Housing Association Ltd | One Canada Square, London, E14 5AA | 020 7392 5400 | admin@spitalfieldsha.co.uk
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