Survey Scripting
• Experience has shown that genuine care about the service provided by the real estate assistance program is ultimately appreciated by the member and garners an excellent rating! • At first face to face meeting: • “Our team’s mission is to make your personal experience with the (Program) excellent. Once your home has closed you may receive a member satisfaction survey from (Program) via email. If at any time during the process you cannot say your experience is excellent, please immediately call your coordinator or myself to share your concerns. We are here to serve your needs.” • Once the home has closed: • “On behalf of (program), I would like to personally thank you for using the real estate program. We hope that your experience was second-to-none and that our team provided you with an exceptional experience. As I mentioned earlier, you may receive a satisfaction survey from (program) via email. It was specifically designed to let us know how satisfied you were with the services of your Real Estate Coordinator and my services as your assigned agent. This is program’s report card and your feedback is extremely valuable to us! If you used (program) mortgage, a separate survey will cover their performance. I will be contacting you in a few days to make sure that everything is going well. Thank you again. It has been my pleasure to work with you.”
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