6. Guarantee of ceramic components 6.1. ARCH, SA gives guarantee of 20 years from buying date to all ceramic products conceived and produced by them. 6.2. All the ceramic wares that during this period show any problem due to any material defect or manufacturing one will be replaced to the customer for free. 6.3. ln order to activate the guarantee it is necessary that all defects are communicated immediately by written to ARCH, SA , together with invoice or other document issued by us proving the origin and delivery date of the product. 6.4. The acceptance of the claim shall be conditioned by our Quality Department to verify causes non covered by this guarantee such as negligence, bad installation and/ or maintenance, transport damages, handling, repairs or intervention done by third parties without our Previous written permission. 6.5. The guarantee about ceramic products conceived and produced by ARCH, SA exclude all and any responsibility coming from technical incompatibility of Client premises, bad conditions of installing process, and also improper storage or handling conditions. ARCH, SA shall not accept any claim of expenses occurred from those referred situations as well as legal responsibility for damages or prejudices. 6.6. The claimed material will be replaced by ARCH, SA in the shortest period and according to the availability of such material.
7. Guarantee of non ceramic components 7.1. A ARCH, SA grants 3 years guarantee from buying date (duly proved) on the bellow non-ceramic products: • Discharge Mechanisms components: Valves,sealant system and plastic cisterns;.
• WC components: Seats, fixation systems and discharge pipes; • Bidet components: Taps, valves, seats and fixation systems; • Washbasins components: Taps, valves and fixation systems.
7.2. This Guarantee comes in force always and when all the proceedings written on installation manual have been followed (if applicable). 7.3. The present guarantee does not cover claims occurring from the misuse, premature deterioration for usage conditions not designated to its configuration or functionality, changes done by third parties, negligent maintenance, inadequate to client’s premises. 8. Claims 8.1. As specified in 3.1 all claims related to the delivery of products (breaks, quantity errors, failures, etc) must be made in writing to Commercial Department within a period of 5 days from the date of receipt of the same. 8.2. Any claim owing to a disagreement over the prices or discounts made to the invoice shall be lodged in writing to Commercial Department within 15 days after receipt thereof. 8.3. Any technical or quality claim of our products must be communicated by written to our Commercial services with full description of the problem, pieces and quantification. The client must guarantee to keep the materials properly until its replacement after verification and acceptance of the claim by ARCH, SA. 8.4. ARCH, SA shall assure a reply in appropriate time to each Client claim, which resolution time shall be conditioned by the confirmation of responsibilities. 9. Returns 9.1. ARCH, SA will not accept any return without the prior authorisation in writing of its Commercial Department. 9.2. Under no circumstances shall returns be accepted of sanitary ware in models or colours which do not, to date, form part of the current range 9.3. All products and components non existent in the catalogue to date or with selling date superior to commercial guarantee. 9.4. The charges with the return process of all the products shall be on the Clients responsibility. 10. Disputes 10.1. The competent venue for settling any litigation arising out of the commercial transactions regulated by the present “General Terms of Sale” is the District of Vila Nova de Gaia. 10.2. According to Law No. 144/2015 of September 8, in the event of litigation the customer may use the Consumer Information and Arbitration Center of PORTO for alternative resolution of consumer disputes GENERAL TERMS OF PAYMENT 1. Supplies to new Clients must be paid upon delivery of goods. Credit shall only be granted after approval of the Financial Management and the Commercial of ARCH, SA. 2. Once it has been agreed to grant credit and the respective limit has been established, all invoices must be settled within 60 days after the date of the respective issue. 3. At the start of each month a summary of invoices shall be issued relating to the previous month. 4. A prompt payment discount shall be granted (in cheque, cash or bank transfer) with order acceptance, or with payment in the delivery date, or by payment at loading date, or by financial discount with payment till 15 days after invoice date, according personalized conditions. 5. ARCH, SA has the right to cancel given discounts all the time the terms of payment previously established are not fulfilled. 6. Supplies shall be suspended in the event of any of the following situations: 6.1. The payment of the goods and/or costs has been made with a bouncing cheque; 6.2. There are documents due and unpaid without proper justification; 6.3. The credit plafond assigned has been exceeded. 7. Any Client whose credit has been suspended cannot make an order even if prompt payment is made 8. In any case, ARCH, SA shall accept bill of exchanges as payment, even with charges on client’s account. GENERAL CONDITIONS 1. All prices in the price list are subject to vat at the legal rate in force. 2. Prices may be changed without prior notice. 3. The characteristics and measurements shown are subject to some technical tolerances, according to the norms of this activity sector. 4. We reserve the right to alter and/or eliminate products shown in this price list 5. The commercialisation of the aforementioned products is subject to the general terms of sale and payment set out in this price list.
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