Communications Standard Operating Procedures (1.2024)

• Remember privacy laws and police investigation constraints. • Provide a closing that is comforting and positive. • Always sign the letter. • Include your name, title and contact phone number. • Send the letter to the Director of Security, School Chief, and Chief of Communications for review and approval before sending. • Translate into Spanish as appropriate.

Sample Robocall: Special Situations

This is Principal (insert name) with a message for families of students at (insert school name).

This afternoon we learned that several of our students were exposed to, and some ingested, brownies at school today, that appeared to be laced with a controlled substance.

Two of the students became anxious and agitated after eating the brownies. Both of them have been sent to the hospital. As a further precaution, several other students were also taken to the hospital for examination. The families of all students that we know consumed the brownies have been contacted, but I wanted all of our (insert school name) families to be aware. The Rochester Police Department is investigating this incident. If you have any information or concern that your child may have consumed the brownies, please see medical advice immediately.

The safety of your children is our first concern. If you or your child has questions about today’s events, please do not hesitate to call me at (insert phone). Thank you.

This is Principal (insert name) with a message for families of students at (insert school name).

I am calling to let you know that we have increased security precautions at our school. The District is working with local law enforcement to investigate threats of violence between groups of students, some of whom attend (insert school name). I want to reassure you that we had a normal day of school today with no safety issues on campus. We are taking precautionary measures to maintain a safe learning environment for the vast majority of students who behave properly. We will take appropriate disciplinary action against the few who engage in disruptive behavior.

I wanted you to know why you may be seeing an increased presence of Rochester police and school security staff, especially at arrival and dismissal time.

The safety of your children is our first concern. If you or your child has questions, please do not hesitate to call me at (insert phone). Thank you.

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