Communications Standard Operating Procedures (1.2024)

Photography Requests: Headshots (Director level and above)

Communications takes headshots of new and existing employees. • Human Capital coordinates with Communications to determine the date and time for new employee's headshots. • Headshots are scheduled with the District photographer and will be provided in digital format. • The headshot becomes the official District photo and will be used for all publications. Please note, no filters will be used.

TECHNICAL TRAININGS

School Messenger (robocall, email, text) Training Communications administers school-based training on the process of preparing, recording, and sending mass communications using School Messenger. • Training must be arranged with Communications staff for one-hour time slots, as needed. Website Training Communications provides initial training to ensure department and school websites are up and running. Departments and schools are also trained to manage the content on their websites. • Training is scheduled for approximately one hour. • The expectation is that each department and school have more than one person trained to manage and update their websites as needed. Communications may assist with additional resources and training, as needed. Social Media Training Communications provides training to departments, schools, and programs on the proper use of social media, which includes account setup, password maintenance, and assistance with questions. • Departments/schools/programs initiate a meeting with Communications, where the need for the tools is assessed. Communications schedules time to set up accounts and train staff. • The expectation is that staff from the departments/schools/programs will manage the accounts, and Communications must have access to them.

FREEDOM OF INFORMATION LAW (FOIL) REQUESTS

The Chief of Communications is the District’s Records Access Officer. Communications receives and logs all FOIL requests and determines which department/party is responsible for providing the response data. • FOIL requests are processed as they are received. The law requires a five-day acknowledgment, with fulfillment due no later than 20 days from receipt, unless an extension is granted.

Please refer to FOIL Guidelines, Appendix C.

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