AMPS/Claims Delegate Services BALANCE BILL SUPPORT
How The Process Works
1. You choose the facility. 2. AMPS/CDS applies the Permitted Payment Level as defined by your benefit plan and returns the claim to the administrator for payment. 3. After payment is made, you will receive an Explanation of Benefits (EOB), which tells you: • How much the hospital billed; • How much your Plan paid; • How much you owe. 4. Shortly after the EOB arrives, you should receive a bill from the provider. Locate your responsibility and make sure it matches your responsibility from the EOB. • If the amounts match, pay the billed amount in full or setup a payment plan. Be sure to make monthly good faith payments against the outstanding balance. Failure to address your balance in a reasonable time period can diminish your rights under the Fair Credit Billing Act (FCBA). • If the amounts do not match and you have received a balance bill then you should contact AMPS/CDS to get them involved in resolving your bill 800-425-9373 Approximately 30 days post payment, the Advocacy team at CDS will send you a Welcome letter. Approximately 45 days post payment, the Advocacy team will make an introductory call. Please contact AMPS / CDS as quickly as possible; ideally within 60 days of the post mark on the envelope, or the date on the hospital statement itself. This is the timeframe stipulated by the Fair Credit Billing Act and disputes made within this timeline offer you the maximum protection under the law.
https://vimeo.com/180237932/a8de8a44a3
AMPS/CDS Member Support Location: 420 Technology Pkwy #200. Norcross, GA 30092 Monday-Friday 8 am - 7 pm EST Phone: 800-425-9373 Email:
Continental Member Support Location: P.O. Box 3610 Brandon, FL 33509 Monday-Friday 8 am – 8 pm EST Phone: 855-824-9457
info@claimsdelegateservices.com
Fax:
888-861-2447
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