RENDALL RITTNER &
People Led, Technology Enabled, Service Driven
Our vision
‘To be a respected,
responsible and trusted partner to our clients and suppliers , simplifying living for our customers . Through innovation and excellence , we will enable our
people and company to thrive. ’
Strong values
The service Rendall & Rittner offer, in my opinion, is unmatched within the industry. I would not hesitate in recommending them as they carry their duties out in a very professional and conscientious manner.” Anthony Atkinson Estates and Customer Service Director, Telford Homes
We are incredibly proud of our many accreditations and awards, recognising our total commitment to the highest standards of service.
Our exceptional track record in managing all aspects of residential and mixed-use developments is centred on our vision, values and people- focused approach to customer service excellence and the highest professional standards. Our founding values of professionalism, quality, integrity, working together, communication, trust and responsibility continue to drive us forward today. We have ten strategic priorities that will realise our vision. They demonstrate that our focus is outstanding customer service delivered responsibly and our approach is delivered by excellent people and resources. We manage a variety of properties across the UK, spanning from traditional mansion blocks to substantial mixed-use regeneration schemes with a wide range of homes and amenities. We work with a wide variety of valued clients including developers, RMCs and RTMs, freeholders and institutional landlords, build to rent developers and operators, housing associations and retirement living providers. As one of the largest residential property management companies in the UK, we operate nationally from a network of offices principally in London, Bournemouth and Manchester.
Rendall & Rittner founded by Duncan Rendall and Matt Rittner 1990
office team members 600+ on-site team members 1,500+ joined the Odevo Group 2021 annual rent and service charge collection £450m 80,000+ homes now under R&R management across the UK
375 Kensington High Street, London
Beetham Tower, Manchester
Trevor Square, London
Ocean Village, Southampton
Strong
People had pride working for your organisation. They expressed that pride came from working for an organisation who wanted to do their best for clients; that was viewed as a leader in the sector and that treated people well.” Investors In People Assessor Latest Assessment
people
Our employees are the key to our ongoing success. We recognise that it’s our people that makes us who we are, and we therefore strive to recruit, retain and develop the best. From our loyal senior leadership team to our graduate trainees, we have built a culture where our people feel valued, rewarded and respected. We are very proud of our Investors in People Platinum status, which places us in the top 2% of employers internationally. It is a clear demonstration of how we place as much importance on the professional and personal growth of our employees as the growth of the business. Our dedicated Operations division plays a crucial role in providing support, coaching and guidance to our on-site team members. It is enabling the delivery of exceptional on-site operations and the highest levels of customer service. Every property is assigned a dedicated Property Manager who is closely involved with all aspects of the service provided, as well as a lead Director. of our employees would recommend R&R to others 89% 87% employee satisfaction rating
Hans Crescent, London
Shad Thames, London
Centre Point, London
Strong compliance
There continues to be excellent OHSW practice at Rendall & Rittner, particularly in the areas of leadership, information management and the management of contractors. There is significant evidence that the organisation is continually striving to improve, and this is supported by the awards and certifications already received.” British Safety Council Auditor, 2023 Audit
Our clients and customers can have peace of mind that their buildings and finances are safe and secure when they work with us.
Finance Sound financial control is the cornerstone of our professional property management, enabling our clients to rest assured that their funds are professionally managed and protected. We are regulated by RICS which guarantees financial compliance. Our in-house team provides comprehensive bespoke financial reporting to meet clients’ needs. We remain innovative in our approach and always look to enhance the efficiency and excellence of our financial service. Insurance Our highly experienced in-house insurance team have many years’ experience ensuring our clients’ assets are fully protected. We can arrange cover on every type of residential scheme and have extensive access to market leading A+ rated insurers enabling competitive premium rates and wider levels of cover.
There are new and enhanced statutory and regulatory regimes, spearheaded by the Building Safety Act, which are creating greater obligations on our clients than ever before. We are able to provide rigorous and wide-ranging advice to ensure compliance including: health and safety; financial; insurance; Company Secretarial and legal; lease; warranty and maintenance. Health & Safety The health and safety of everyone involved in our business is a key consideration in all that we do. Our policies and processes, governance and training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector. Our dedicated Health and Safety team oversees safety for all our sites, providing support and advice for on-site team members, property managers and our clients. Our British Safety Council audit score was 97.01% in 2023.
We have worked with Rendall & Rittner for a number of years and find their approach to be highly professional. We do not have any hesitation in recommending Rendall & Rittner Ltd to our clients.” Marc Waterman, Partner at UHY Hacker Young
Centre Point, London
Bentley Priory, Stanmore
Stratosphere and Unex Tower, London
Strong
A new generation of homeowners and clients are demanding new and simple digital solutions. To meet these needs, large investments in innovation and technological development are required. As part of Odevo, we have been able to make these investments which will put us at the forefront of the industry.” Richard Daver Group CEO, Rendall & Rittner
technology Recognising that technology is playing an increasingly vital role in the way we provide our services, we have invested in developing MyPlace a new market-leading property management tech platform. It brings together all aspects of property management, providing a complete and transparent picture for our clients and customers.
The new platform is intuitive, engaging and easy to use wherever you are. By improving efficiency it is empowering our people to deliver the best service in our industry. Investing in our own proprietary platform is bringing considerable benefits including being able to continually update it to stay ahead of growing sector requirements. This investment goes hand-in-hand with us becoming part of the Odevo group, an international group of companies created to improve the experience of property management through better technology and customer service. This is a very exciting development for our further evolution and growth.
Committed to developing and managing sustainable developments
Strong communities
We have had such a great time at The Sunday Lunch; we want to stay living in a Rendall & Rittner apartment so that we can come to more of these
Residents Club events!” Matchmakers Wharf Resident
We have been committed to developing and managing sustainable developments for many years, first receiving recognition for our approach in 2010. We know that we have a vital, intrinsic role to play in creating sustainable homes and places.
We ensure our management is active, inclusive, safe, well-run, thriving and environmentally sensitive, so enabling people to live more sustainably, whilst reducing the impact of our activities. We are committed to: • Environmental – implementing sustainable initiatives across all our managed sites and within our business. • Social – actively engaging with our clients, customers and communities instigating initiatives which have a positive social and economic impact. • Governance – setting and reporting on robust, progressive targets through our accreditations including Investors in People and ISO 45001. Community development is at the heart of what we do. We manage a comprehensive programme of events and incentives which bring residents together, encouraging a greater sense of community and social cohesion. At our developments we aim to recruit our people from local communities, prioritise local suppliers and engage with
Events and activities since 2022 140+ Raised through sponsorship £35k+
Residents participated 3,500+
local charities. Our innovative Residents Club offers our residents exclusive deals from local businesses and services, as well as specially selected events and experiences. We have been working with green energy providers for a number of years which saved 12,766 metric tonnes of CO2e in 2023. We have used Delphis Eco’s professional plant-based cleaning products for more than five years across many of our schemes.
RENDALL RITTNER
Operating nationally principally from offices in London, Bournemouth and Manchester
13B St George Wharf London, SW8 2LE Tel: 020 7702 0701 newbusiness@rendallandrittner.co.uk www.rendallandrittner.co.uk
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Part of the Odevo Group
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