Cruising is back with Hays Travel!
Disneyland Paris Neurodivergent guide
Every ear counts... ...and every heart deserves a little Disney magic. Visiting Disneyland Paris with someone who is neurodivergent can be an unforgettable adventure, especially when it’s planned with care (and a sprinkle of pixie dust).
That’s where I come in, I am your very own Holiday Fairy!
I’m not just a Personal Travel Consultant with Hays Travel; I’m also a proud carer and mum to my amazing neurodivergent son. We’ve lived the magic, learned the ropes, and yes… we’ve done a lot of Disney!
Let me wave my wand and make your Disney dreams smooth, stress-free, and filled with joy, from planning to park maps because when it comes to Disney… every ear counts.
Now this is your backstage pass to a smoother, more magical trip.
3
Disneyland Paris preparation Magical
Social Aids & Stories
Priority Card
Smooth Transitions
Essentials Pack
Start preparing and familiarising • Visual schedule • Browse hotel • Watch rides & shows on YouTube • Social story for travel
To apply for a Priority Card you will need: • PIP/DLA letter • Access Card • Disability letter • Blue Badge
Use visual aids to guide each step Explain the next steps are before and during your travel to put them at ease
Check, check & check again • Documents • Headphones • Travel plan • Snacks • Fidget toys • iPad • Weather gear • Phone chargers
Apply for Priority Card here
5
Travelling to the Getting there made easier magic
By train (Eurostar/TBV) We will notify Eurostar for any assistance required during your journey. No added stress. It’s part of the added value of your Personal Travel Consultant Service.
Did you know?
Seats can selected free of charge before departure.
There aren’t any luggage restrictions for Eurostar…. Plant.
Assistance can be booked at UK and French stations for wheelchair users or reduced mobility passengers.
SNCF has dedicated help desks.
7
By car
This is a fabulous option if you need to take medical equipment or your passenger with extra needs likes their own space.
You are in your own car for the whole journey, and you have no restrictions with what you take or pack.
There are some restrictions if you need to take oxygen but we will check that with Le Shuttle or P&O ferries. If you have a WAV (wheelchair accessible van) we will need to let Le Shuttle know due to being able to access the van safely. Disney Hotels and the Parks have dedicated disabled parking close to the entrances (with Blue Badge or equivalent).
If your car is electric you get free charging for your car too. Bonus Tip!
8
© 2026 Disney. All Rights Reserved.
By plane (CDG or Orly)
Navigating a UK airport, we contact the special assistance team for your chosen airline to inform them of your needs and in general can request two seats together free of charge.
Most UK airports have a separate security queuing area for travellers with additional needs, all airport staff recognise the sunflower lanyard / badge or card and its benefits. Once you are through security, it is a very good option to book an airport lounge, this takes away the airport stress whilst waiting to board your plane and you get plenty of food and drink to. Once you are at the gate, keep a listen out for pre-boarding This makes a massive difference, you and your family can be settled on the plane before everyone else Airports in Paris provide assistance if you book it at least 48 hours in advance with your airline, again please don’t hesitate to reach out if you are struggling.
Most airports in the UK have social stories that really help passengers with extra needs understand how an airport looks and works and what to expect.
Watch video here
9
Getting to the hotels
Hotel Distances
Flying We will prebook your magical shuttle transfers before you go. They will take you straight from the airport to the hotel. Self drive You will drive straight to your hotel and parks. Don’t forget if you drive an electric car, free charging is available too! Eurostar After you change at Lille that train will take you straight into Disneyland Paris, it has its own train station. You can then get the park shuttle bus to your hotel or walk. At the hotel On arrival you will need to go through security at your hotel entrance with your luggage. Once you have checked in and picked up you magic passes, you will then go straight over to guest services to collect your Priority card. You are then ready to enjoy the parks.
Disneyland Hotel 1 minute walk
Disney Hotel New York 5 minute walk
Sequoia Lodge 10 minute walk
Newport Bay Club 15 minute walk
Disney Hotel Cheyenne 20 minute walk
Disney Hotel Santa Fe 20 minute walk
11
Inside the parks
You are now ready to hit the park.
You will have your Priority card and be ready to start your Disney adventure.
You do need to go through security before you enter the Disney village so be prepared for this. It’s just popping your bag through the scanner and walking through a security machine. Look out for the specially allocated queues with the disability sign, see below. Whenever you see this sign anywhere in the park, this is where you queue. As you have the Priority Card you have the privilege of experiencing the park in order of lands, so nothing is missed.
© 2026 Disney. All Rights Reserved.
One thing to remember is you can do a virtual queue for the meet and greets with the characters, these are allocated and there are limited spaces so make these a priority to book. Your entrance to the rides will either be down the fast pass queue or some rides you can use the exit of the ride as the entrance.
13
inside the Disney parks Dining
Be our guest!
Another amazing part of Disneyland Paris is the dining options and the Mickey shaped snacks of course.
Quick service dining options This means that you will queue up order, pick up, eat and go, this is really good for those picky eaters and everyone wanting more park time.
Table Service Options There are quite a few table service options, these range from all you can eat buffets to ala carte menus and also many character dining options. Their locations vary from the hotels to in the parks.
With flavours from all over the world, and menus for every budget, an incredible culinary adventure at Disneyland Paris awaits you!
15
Get ready, packed and magic -bound
Your magical adventure starts now. Have the most magical time and don’t forget those Mickey or Minnie ears But in the meantime, here are some useful lkinks to help guide you on your adventure.
Blue booklet A resource for guests with cognitive disabilities including Autism Spectrum Disorder (ASD) and their companions.
Accessibility Guide A guide of the specially adapted services and facilities we offer to help you have a safe and magical time.
Download here
Download here
17
Julie Painter Personal Travel Consultant Call 07946 222048 | Email julie.painter@hays-travel.co.uk
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18Made with FlippingBook - professional solution for displaying marketing and sales documents online