THE ROLE
ensure the area/service’s overall aims and objectives are achieved and appropriately aligned to the University’s strategic plan.
Job Description: Head of Retail Catering, Great Food at Leeds
Responsible to: Deputy Director (Commercial)
• Be a proactive and committed member of the Commercial and Campus Support Services leadership team and contribute to strategic plans and developments for Commercial and Campus Support Services as a whole. • Work with senior managers such as Deans, Heads of Schools and Services in order to develop responsive service to their needs and improve service delivery to students, staff, and other visitors • Be responsible for complex forward planning, including; the co- ordination and timely delivery of tenders, business plans, menus, products, and all equipment for outside events, both student and commercial business
Responsible for: Retail Catering – Cafes, Refectory and Delivered Services (approximately 100+ staff)
Grade: 9 (£48,327 - £55,998).
Context Reporting to the Deputy Director (Commercial), this role will have a significant degree of autonomy, and exercise a high level of judgement regarding the operation and development of the retail operation of the Great Food at Leeds Service, ensuring services provided are appropriately aligned to the needs of the university community, secure value for money and deliver high customer satisfaction. Retail catering in Great Food at Leeds at the University comprises the operation of some 14 cafes, a 1000 seat Refectory and Delivered Service operation servicing small, medium and large meetings and events. Main duties and responsibilities Responsible for the leadership and management of the retail operation of CCE, taking all necessary actions and decisions regarding the current and future management of retail catering operations within CCE. Provide leadership for service delivery, setting strategic direction to
• Analyse (often complex) management information to identify and clarify key issues,
• Ensure timely and appropriate decisions are made to maximise revenue potential and minimise business risk.
• Plan and lead complex projects to deliver service improvements, reporting on project initiatives, progress, and implementation to senior management The post holder will promote and deliver a strong customer service culture for students, staff, client departments and other stakeholders.
Made with FlippingBook HTML5