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• Most loss is normally experienced from non-gaming departments. • Many times there are a lack of controls or detailed procedures. • These departments usually have the largest budgets in the casino, • We are not well educated on how these departments operate, • How well do we train our surveillance teams to observe the non-gaming areas?
Understand the mathematics of the departments
In order to detect any cheat or scam you MUST understand how the game or department is played.
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