MY 19 Mohegan Sun Level III

9/10/19

• Once all reasonable potential solutions are listed, pick the one that is most likely to achieve desired outcomes. • Set up a formal process to implement the solution logically and consistently across the organization and encourage employees every step of the way.

Decide which solution to use and implement it

Using Surveillance as a tool to mitigate risk and measure compliance….. Historically we use surveillance as an observe and report department • Not many people really understood what the department did or does, • Information (data) generated is normally not reviewed outside the department,

• We only looked for gaming cheats and scams, • Surveillance staff was not properly trained

All of this creates a department that could be a threat, risk and vulnerable to inefficiencies and loss to the organization.

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