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Identify Common Interests
To Effect a Successful Resolution It is Critical to Understand the Interests of the Other To Strive to Accommodate the Interests of the Other To Identify Common Ground To Achieve a Mutually Acceptable Resolution
Identify Predictable Conflicts
Poor Communications Turf Battles Ignorance (Facts, Law, Roles/Responsibilities) Misunderstanding (Facts, Law, Roles/Responsibilities) Poorly Defined Roles & Responsibilities Competing Goals & Objectives Poor Communications Skills (On Either Side) Personality Conflicts
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