MY 19 Mohegan Sun Level III

9/10/19

Techniques

How often do you find yourself in conflict with others? Are you effective in de-escalating conflict? Why? Why not?

Professional Development

Don’t overlook professional development for regulatory staff Have a Policy of Professionalism Have a protocol or internal guidance document identifying standards of professionalism Courtesy Candor Get help if you need it – professional education and services are available.

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