17806 Annual Report 2021.indd

People & Culture

In 2020-21 the People, Culture and Change team focused on instilling a positive culture in the workforce during a time which has certainly had some challenges arising from the COVID-19 global pandemic. The connection amongst our teams has been essential to ensure our service delivery across our footprint continues and ensure our employee’s sense of purpose. We have seen a change in how our workforce operates and has used technology to maximise our connections. Wellbeing has been a focus for our workforce, and 2020 saw the introduction of our new Employee Assistance Program - Assure. The Assure program provides a wider range of services for all employees and their families to access support and resources. We want to acknowledge the extra mile our teams have taken. The persistence and the resilience demonstrated has permitted us to continue with services with little impact on service delivery for our clients.

Leadership Forum 2021 Momentum Collective’s Leadership Forum was held at Hastings Point on 1-2 June 2021. Employees identified as leaders in the organisation attended the forum. They focused on discussing and sharing ideas, future business strategies, and planning on achieving these goals. Day 2 focused on providing audience-specific training from the LIFT Program, including budget management, decision-making, and values demonstration as a leadership team. It was a valuable time to connect and discuss our business plans. Cultural Awareness Training Following its launch in 2019, our Aboriginal and Torres Strait Islander cultural training continued to be delivered across our regions. This year we were excited to have designed phase two of our Cultural Training. With permission from elders in the area, employees walk on land and visit a site of significance whilst being accompanied by an elder from the land sharing the stories. Systems Improvement Since 2018 Momentum Collective has been using Carelink technology to improve our service delivery for clients and make life easier for our teams. With the introduction of the Carelink Go Phone app, our teams have access to rosters and client information on their phones. With half of our workforce providing outreach services in the community, Carelink saves time and allows teams to view rosters and upload documentation on the go. The software allows our teams to record and update important information on the care and services they provide to our clients. The app makes it easy for our teams to communicate and document all of the support activities with NDIS clients.

Recognition Awards 2020 2020 had some time for celebrations of

achievements for both our employees and clients. The Recognition Awards are held each year to honour and recognise Momentum Collective’s clients and employees who have supported others to achieve goals and demonstrated good citizenship within the organisation and wider community. In 2020, we held the Recognition Awards Ceremony across Tweed Heads, Lismore and Coffs Harbour. Due to COVID-19 restrictions, the ceremony was a combination of live-stream and face to face acknowledgement. The success of 2020 was evident with 120 nominations received, and 20 employees and clients were awarded as winners.

30 | Momentum Collective

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