Merlino & Gonzalez - September 2020

September 2020




DON’T PUT LIFE ON HOLD We Can Still Help You Make Your Dreams Happen

Tara and Michael are clients who we represented during the purchase of their beautiful, new home. They are a nurse and a police officer duo working in New York, so our mission was to make sure we didn’t add any additional stress to their lives on the front lines of this pandemic. We’re so grateful to them for their service to our community during these trying times.

Deciding to move out of Staten Island was a spur of the moment decision for our family, but when you finally come across your dream home and it’s for sale, it’s hard to say no — even if the process of selling our house, purchasing a new house, and making the move during a worldwide pandemic could cause a lot more trouble than those processes already consist of. Lucky for us, though, we got a recommendation to go to Merlino & Gonzalez for help with the purchase. We had heard good things about the work they do for their clients, but we had no idea just how truly incredible they would be for us during this time. Working as a full-time nurse and police officer while having young kids to raise means that we have a lot of long shifts, late nights, and busy days “off.” Add the coronavirus pandemic to the mix, and our friends and family thought we were completely crazy for wanting to try and go through the process of moving into a new home. But John Merlino and his entire team not only made it possible but also made it easier than we ever could have imagined. They guided us through the process, and above all, they made themselves accessible whenever we needed them. We didn’t test it, but we have no doubt that we could have called or texted someone on their team at 9 p.m. on a Saturday and they would have answered, ready to give us what we needed. They were that communicative and that invested in helping us.

Even with the delays that the pandemic inevitably caused, the entire process of closing through them only took about two months from start to finish. We aren’t first-time home buyers, but the fact that nearly everything had to be done virtually to keep everyone involved safe and healthy was something we were concerned about from the beginning. Needless to say, that concern was removed from our plate the moment things got started with Merlino & Gonzalez. Their system for doing things digitally works because of the care, attention, and timeliness they put into every step of the process. They are just about the most professional and passionate team we’ve ever come across, pandemic or no pandemic. We’ve been in our new home for about two months now, and it’s everything we could have ever wanted. It’s easy for the purchasing and move-in processes to be soiled by hiccups and hardships along the way, especially when other parts of your life demand all of your attention. But what really set Merlino & Gonzalez apart was the fact that they didn’t want our first concern to be the process of buying our home — they always made sure that our kids, our jobs, and our safety were our top priority. They made sure to take care of everything we needed so that we didn’t have to worry about it ourselves. I would recommend Merlino & Gonzalez to anyone looking for a smooth journey to buying a new home. They won’t let you down. –Tara and Michael



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