Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
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Emerald City & The Rainbow
CHART Member blog by Louise Ellis, Instructional Designer, Scooter’s Coffee Attending a CHART conference can be life-changing. Hear how what transpired for me at CHART, and the memory of a dear, departed friend, inspired me to chart a new course in life. As hospitality trainers, we are uniquely suited to help others chart their courses as well, and we are in a key position to impact the lives of our employees and the world around us.
Many years ago, I was working and supporting a disabled woman named Kim in her home. Kim, orphaned on the streets as a 2-year-old and ill with brain infection encephalitis in a foreign city, was eventually adopted by an American family. Throughout my 10 years of hands-on training with Kim, her ability to perform daily living tasks declined, and she started exhibiting new and peculiar behaviors. It was like she was a different person every 3-6 months, which presented many challenges. I was tasked with writing new learning strategies and behavior management plans and utilizing creative ways to re-teach her skills that she once had. Read the full blog at chart.org > Training Tools & Resources > Member Blog Louise Ellis
The Significant Impact of CHART
New Member Spotlight
How did you get into the hospitality industry? I was hired as a host for Logan’s Roadhouse during college. I had an amazing GM who loved his job and really stressed the importance of hospitality very early in my career. He eventually became a great mentor when I went into management for the company. What has been the most unexpected moment in your training career so far? Having to roll out a new LMS program, Opus, as soon as I got promoted into this new position. We had to integrate 400 employees, which was a huge
Rolie Sanchez Director of Training & Development at Tatsu-Ya
project on top of building the essential tools for the Training Department. Once we were 100% onboard with Opus, it has been a great help for our entire company.
What is your “golden rule” of training?
To always create a variety of content for employees to cater to both the majority and minority. As a company, we have a large amount of Gen Z’s, which Opus has been a huge help with their mobile access. Second to that, we also try our best to incorporate documents with pictures or create videos to help those spatial learners. Lastly, we work our best to translate material for our non-english speakers. Everyone should be kept in mind when creating training tools in order to impact your entire company’s community.
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