Role Description Head of Twentytwo Reporting Relationships Direct Manager: Head of Central London Property & Asset Management Reports: Head of Engineering Customer Experience Manager Head of Logistics Head of FM Head of Security Executive Summary The Head of Twentytwo is responsible for curating the owner’s vision and brand for the property, as well as managing overall performance of service delivery to occupiers, and optimising customer relationships and satisfaction. Working in close collaboration with the owner and JLL’s Property Management team, the Head of Twentytwo plays a key role in the development of strategies to continuously advance performance of the site team. In conjunction with JLL Contract Director, the Head of Twentytwo assumes overall responsibility for the management of all service matters within the property and will perform the role as the primary owner representative with all internal and external stakeholder interfaces. Role Description Head of Operations – 22 Bishopsgate Background and Objective The H ad of Operations (which deputises for the Head of 22 Bishopsgate) is principally responsible for implementing and managing th high standard of operational services in Security, Horizontal and Vertical Cl aning, Reception, Planned Fabric Maintenance nd Logistics required at 22 Bishopsgate, ensuring consistent, seamless and efficient standards are met, to ensure the Occupiers and their visitors can focus on their core business. The Head of Operations ensures that the service partners perform as a cohesive tea reflecting the vision and ambition of 22 Bishopsgate. The ole requir s the ffective management of these partners to provide the services within the scope, budget and in accord nce with their contractual obligations, service level agreement’s and key performance indicators.
Made with FlippingBook Online newsletter