Technical & Operational • Ability to operationally manage the outputs and performance of the building, meeting its various responsibilities under the contract. • Ensuring that the quality of service is achieved through world class performance to the agreed KPIs. • Develop and implement operational best practices and working initiatives. • Carry out all other general operational tasks as directed by the Head of 22 Bishopsg te within an appropriate timeframe. • Implement continual improvements to the department’s service delivery. • Ensure building regulations, statutory obligations, legislative compliance and best working practice are delivered. usto er Orientation • Oversee the management of the ‘concierge’ lifestyle services within the Reception service ensuring it supports and meets the requirements of the Community Experience Strategy. • Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experi nce. Customer Orientation • Personality and standing to be an ambassador for the brand, representing the building, owner, JLL, occupiers and community. • Deliver and exceed expectations relating to a quality of service to all customers of Twentytwo. Operational / T chnic l • Assume principal responsibility for the management and coordination of 22 Bishopsgate’s operational strategy.
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