Engagement & Communication • A natural and eloquent communicator who is comfortable interacting with a range of stakeholders. Be comfortable dealing with occupiers, contractors, colleagues and members of the wider London Community, articulating the vision and purpose of Twentytwo at all times. Engage ent & Co unication • Complete regular 1-2-1 meetings with all key occupier stakeholders in conjunction with the Community Experience Manager and report back to Head of 22 Bishopsgate. • Monitor and manage all forms of serv ce partner communications with all stakeholders, in accordance with the 22 Bishopsgate’s communications plan. • Adopt and communicate the team and building brand visions and values in undertaking all duties, ensuring those working within your department and under your management follow your le d. • Actively engage with the Service Partners to provide interactive updates on market trend and intelligence in their specialist areas. Contract and People Management • Engag with service partners and develop a partnering ethos with their senior man g ment, account management d operatives. Ensuring all Service Partners operate as a collective and collaborative 22 Bishopsgate team. • Lead by example to represent the brand values and deliver set objectives. • D velop nd im lement procedur s, standards and guides for operational excellence. • Continually improve 22 Bishopsgate’s service partner’s productivity standards. • Contract Management includes but not limited to: Security, Cycle Facilities, Horizontal and Vertical Cleaning, Reception Services, Logistics and Fabric Maintenance. • Effectively manage the allocated service partners and their contract performance, including managing key relationships, monitoring contract administration and driving operational improvements; ensuring work output is in line with contractual obligations. • Meet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLA’s) and reports are completed promptly and accurately. Financial & Commercial Acumen • Lead the team to develop effective and accurate asset plans, budgets and financial reports. • Work collaboratively with the owner to develop strategic plans for the property, focusing on the asset positioning, leasing, capital works and marketing strategies.
ABUNDANT LIGHT AND VIEWS
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