Personality and Behaviors • Leading by example with good persuasion and change management skills. • Ability to remain calm and focused in dealing with reactive matters and troubleshooting. • Approachable, empathetic, diplomatic and good listener. Financi l and Commercial Acumen • Produce operational budgets and prepare cost forecasts. • Ensure all contr cts are maintained within the agreed budget, and seek alternative ways to improve customer service and reduce expe iture. • Regularly monitor financial performance against service charge and non-recoverable budgets including formal quarterly varianc reporting. Ensuring the YE service charge accounts are reconciled. • Assisting with the formulation and management of the annual 22 Bishopsgate service charge and non-recoverable budgets.
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