ATI Services Booklet 2021

ATI At a Glance

How are we Different What Sets Us Above (Not Just Apart) From The Rest

ATI’s singular focus on providing outsourcing services and technology to the travel industry across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of fare filing the business has grown today to supporting over 100+ independent work disciplines including ticketing, land and cruise travel distribution, fare auditing, finance and robotic process automation. We’ve grown to be the largest business process outsourcing firmoperating in this market and serve customers within the travel and aviation sector in over 20 countries around the world.

We have packed a lot into a relatively young life. We believe our success has only been achieved by always listening carefully to our customer’s needs and by building a collaborative working model. As a customer of ATI you will only ever be working with a team who understands the world in which you operate as we have thousands of years of travel experience. We have vast experience in transitioning many customers and their business needs seamlessly into our delivery centres.



Quality and Speed of Service We commit to service level standardswith penaltieswhere we do not meet these. ATI has loaded more than 10 million fares and incurred 155 ADM errors giving 99.99% accuracy. Cost to our customers $0.00 with our ADM guarantee.

Global Reach

Very Low Turnover of Staff (ANNUALISED TURNOVER) With only a 10% annualised turnover, our customers are assured of continuity of service and an in- depth understanding of thei r business by the team that works with them every day.

We Take Care of our Staff

We know and understand the Travel and Av iat ion sector - that’s all we serve. ATI’s team of thousands of travel professionals services it’s global customers remotely and from its 6 delivery centres to over 20 countries.

Over 64% of ATI people have stayed with us for more than 5 years. Over 79% of ATI people have stayed with us for more than 3 years.


ATI Business Group

Services Booklet


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