The Chartered Institute of Payroll Professionals
Policy Bi-Monthly Newsletter – September 2016
GDS - continuous iteration of research is the key to building services that meet user needs 4 August 2016
As Government Digital Services (GDS) conclude its 100 th round of user testing a recent blog from GDS has revealed the detail and processes that are involved with researching and developing GOV.UK Verify.
100 rounds of user testing might not sound to be much (or maybe it does) but here are some additional numbers to demonstrate the volume of activity taken to date that will put 100 rounds of research into some context:
600 users
600 hours in the lab 500 hours of analysis
200 hours of presenting results and prioritising issues 30,000 sticky notes
One question – why?
“At GDS, we believe that continuous iteration of research is the key to building services that meet user needs. Our Service Design Manual states that user research should be done in every iteration of every phase - starting in discovery and continuing through live.
Through an iterative design and testing process, we can constantly assess our service to understand if it meets user needs, test new design ideas, identify new issues, and check if any previous issues have been solved.”
Full details can be found in GDS Blog .
GOV.UK Verify technical update 11 August 2016
If you are interested in the technical development of GOV.UK Verify then read on for an update on delivery priorities. In their first technical delivery update the team explained that there are 3 parts to GOV.UK Verify and the delivery team is responsible for building and maintaining 2 of them: the GOV.UK Verify hub and Document Checking Service .
Currently, they are working on 3 technical delivery priorities:
increasing adoption (by departments) of GOV.UK Verify; improving the completion rate for GOV.UK Verify users; and improving and maintaining GOV.UK Verify.
Now that GOV.UK Verify is live , the work to maintain and improve the service continues at pace. Follow the link below to read a summary of what the delivery team has been working on since their last update back in July and what they plan to do next.
Read the summary from the GOV.UK Verify Blog
You can subscribe to the blog to keep up to date with GOV.UK Verify's latest technical developments.
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