STUDENT ACCOMMODATION
TABLE OF CONTENTS CASE STUDY: STUDENT ROOST OVERVIEW STUDENT ROOST VALUES & RECENT PLACEMENTS MRG CLIENT BASE & TRACK RECORD DEDICATED TEAM TESTIMONIALS WHY WE ARE DIFFERENT OUR APPROACH OVERVIEW + OUR VALUES
CASE STUDY: STUDENT ROOST
73 We have placed 73 roles to date.
BRIEF: To provide ongoing recruitment for all management roles on a rolling annual basis. INNOVATION: We worked with Student Roost to design an engaging infographic which replaced wordy person specifications. We also allocated a branded LinkedIn advert for all campaigns free of charge. SERVICES PROVIDED: A dedicated team of 2 working on this brief. 1O,25O Over 10,250 views on flippingbook packs. .
Job Title
No.
Agent Sales Manager
1 1
Area Manager
Assistant Operations Manager Brand and Campaigns Manager
21
1 1 1 2 2 1 1 1 1 1 2 2 1
Capital Projects Manager
City Manager
Customer Service Advisor Development Manager Digital Marketing Executive Digital Marketing Manager FM Contracts Manager Head of Procurement Head of Technical Services Health & Safety Manager
STUDENT ROOST ROLES:
Assistant Operations Manager
Operations Manager
Senior Operations Manager
Regional Operations Manager
Interim Capital Projects Manager
Regional Maintenance Manager
Leasing Assistant Operations Manager
17
Procurement Coordinator
Procurement Co-ordinator Procurement Manager
1 1 2 2 1 7 1
Regional Maintenance Manager Regional Operations Manager Sales and Leasing Manager Senior Operations Manager Senior Surveyor (Project Manager)
STUDENT ROOST VALUES
STUDENT ROOST & MRG TIMELINE
PLAY TO WIN We work hard and play hard. We’re here to win, but we don’t lose sight of the fact we spend more time at work than anywhere else, it needs to be enjoyable.
2017 5 placements
2018 6 placements
YOU, DO YOU Be yourself, everyone else is taken. We’re a diverse bunch and we welcome and embrace our differences.
2019 24 placements
2020 14 placements
COMMIT TO GROWTH We teach, train and develop our people; we believe you should be better tomorrow than you were yesterday. We commit to the growth of our people, the business, our profits, our resident experience and our reputation. We lift as we climb.
2023 1 placement
2021 17 placements
BE BOLD, BE HEARD Have the courage to speak up, challenge when something’s not right, or when it can be better. Find your voice and know it matters. Don’t stay in your lane. Want more.
2022 6 placements
GAVIN LOCKWOOD Senior Operations Manager
FRANKIE MCDONALD Senior Operations Manager
AMY SNAPE Assistant Operations Manager
JOSEPH EMBURY Assistant Operations Manager
HANA WARBRICK Regional Operations Manager
ANNAGH KING Senior Operations Manager
JAMES DOBSON Senior Operations Manager
SAM NEAL Regional Estates Manager
KAREN KNIGHT Head of Procurement
MIKE FOXALL Head of Estates
Part of MRG’s USP is our ability to understand PBSA and university accommodation roles. Our track record is unrivalled and our ability to gain referrals and recommendations from both sectors gives us a solid foundation to recruit for Student Roost. RECENT TRACK RECORD Private Sector Student Accommodation (PBSA) • Chief Operating Officer (Global) - Yugo • Chief Executive - Unipol • Head of Asset Management - Host • Interim HR Director - CA Ventures • Managing Director – UPP (University Partnerships Programme) • Partnerships Director – UPP (University Partnerships Programme) • Head of Customer Experience - This is Fresh • Sales Manager - Collegiate AC University Estates and Accommodation Services • Director of Accommodation - UCL • Director of Commercial, Residential and Campus Services – University of Exeter • Director of Estates & Facilities Management – University of Bristol • Campus 2030 Chief Operating Officer – Open University • Head of Accommodation Services - University of Lincoln • Assistant Director (Residence Life & Accommodation Office) - University of Leeds • Residential Operations Manager - University of Warwick • Marketing Manager - Collegiate AC • Marketing Manager - StuHomes
MRG’S CLIENT BASE
YOUR DEDICATED TEAM
James Gregory - Associate Director
James heads up MRG’s Commercial Services Practice with a focus on senior leadership roles across student accommodation, hospitality and events. His background in hospitality, retail and public sector recruitment spans back 11 years and he is able to draw on his extensive network in these areas to gain strong industry referrals and recommendations. He has recently managed the Chief Executive Officer appointment at Unipol and the Global Chief Operating Officer appointment with Yugo. James graduated from University of Liverpool in 2012 with a degree in Business and Communications Studies.
Hannah Searle – Senior Practice Manager
Hannah joined MRG in 2020 having previously worked in Property Recruitment and the Hospitality sector. Hannah personally specialises in Students accommodation, working across Higher Education and PBSA, and has successfully delivered a number of campaigns across the sectors. As a Senior Practice Manager at MRG, Hannah is responsible for all interim and permanent campaigns for mid to senior-level management across student accommodation. This includes roles within Operations, Maintenance & Engineering, Student Experience, Marketing, Sales, and Facilities Management. Some of Hannah’s most recent appointments include Head of Accommodation at the University of Lincoln, Revenue & Partnerships Manager at UPP, Senior Residence Manager at the University of Leeds, Senior Operations Manager at Student Roost, Regional Maintenance Manager at Student Roost, Residence Operations Manager at the University of Warwick, Residence Manager at the University of Arts, Out of Hours Manager at University College London and Residence Manager at Queen Mary University of London, Marketing Manager at Collegiate, Property Manager at CA Ventures, Sales & Partnerships Manager at StuHomes. Hannah is passionate about working in a partnership with organisations to help secure talented managers across all departments.
Yilin Zhou – Sales Manager, Collegiate “Hannah provided helpful guidance throughout the entire application process. I would highly recommend speaking with Hannah if you’re searching for career opportunities. From our engagements, I found Hannah to be knowledgeable on the market, constructive when providing feedback and helpful in all communications.”
TESTIMONIALS
Brett Hurst – Residence Operations Manager, University of Warwick “I was lucky enough to work with Hannah when successfully gaining my current position with one of the top universities in the UK. For me, the amount of information and detail that Hannah provided was key and it was clear that this came from her ability to build a fantastic rapport and relationship with the client. An ultimate professional and clearly very knowledgeable and experienced within her chosen fields, yet extremely friendly and supportive throughout every step of the process. Whether I was looking to secure a new role for myself, or if I needed to recruit any new members of my team, Hannah would most certainly be my first port of call. I can’t recommend Hannah highly enough!”
Sam Glenister Batey – University of Leeds “I was fortunate enough to be placed into my current role by James and then work with him to find two senior members of staff for my team, which allowed me to understand how he works with candidates before working with him as a client. James possesses a remarkable ability to understand the unique hiring needs of an organisation and translate them into effective recruitment strategies. His deep knowledge of the higher education industry and expertise in candidate sourcing and evaluation have consistently resulted in the successful placement of top-tier candidates who not only meet but exceed our expectations. James invested considerable time and effort into thoroughly understanding our culture, values, and long-term objectives. This enabled him to identify candidates who not only possess the necessary skills and qualifications but also align with our vision and ethos.”
Angela Fawcett – Senior Residence Manager, University of Leeds “Hannah was absolutely fantastic, guiding me from start to finish throughout my application and interview process. She is incredibly knowledgeable about student accommodation, which makes it easy to have an honest conversation. Hannah always has your best interest at heart and similarly, she motivates you to do your very best and offers feedback to make sure you are on track. I would recommend Hannah to anyone looking to further their career or looking for alternative opportunities in the sector. Thanks Hannah, for your continued support.” Eva Collingwood – Area Manager, Yugo “Working with MRG has been brilliant! They take all the stress out of reviewing CV’s and shortlisting, and come armed with a full analysis of each candidate to ensure our interview process is as easy as possible. They take the time to really listen to your requirements, to understand your company’s culture and goals, and make sure candidates are benchmarked against this, so you can be confident that they are a good fit for your team. I would definitely recommend MRG.”
Rebecca O’Hare - Assistant Director (Residence Life & Accommodation Office)|Facilities Directorate - University of Leeds “From start to finish, MRG (in particular Hannah and Ben) were an absolute delight to deal with. They took time and effort to understand our requirements and worked hard to provide me with a range of suitable candidates for the role we had on offer in the Accommodation Office. Whenever I had a query or request, MRG were quick to respond. The level of detail they put into the candidate information and assessment was excellent and they really supported us through the interview process too.” Chris Payne – Vice President Operations, RealStar and Greystar “James delivered exceptional service right from the very beginning. His customer service was first class and his attention to detail was second to none. He guided me through each of my interview processes at Greystar with expertise ensuring that I was fully prepared throughout. James went the extra mile to check in with me after each stage and even since I have started my new role. Simply superb professional personal expertise and service.”
Will Brookes – Partnerships & Revenue Manager, UPP “I have had a tremendously positive recent experience with MRG. Hannah has been very professional and consistent throughout and, even though I wasn’t necessarily looking to leave my old job, she sourced and presented a perfectly positioned job for me, given my background, interests and experience. She steered me through the entire application and (multiple) interview process, which gave me that little confidence boost I needed and assurance I was doing the right thing for me. Very reliable and easy to talk to, I would highly recommend MRG, and more specifically, Hannah!”
Sam Neal – Regional Estate Manager, Student Roost “I cannot recommend Hannah enough. Recruitment can be a stressful time for any candidate but Hannah made my experience enjoyable from the very start. Constant communication and always being there to answer my many questions made sure I was extremely prepared for each step of the interview process. Without her help, I honestly wouldn’t be sitting here writing this with an amazing job opportunity awaiting me. Thank you, Hannah!”
Gurbinder Takhar - Head of Sales & Partnerships, Stuhomes & GoBritanya “I cannot express enough gratitude for Hannah’s exceptional assistance throughout my job search journey. From start to finish, she went above and beyond to ensure my success, and I am thrilled to share my experience with everyone. If you’re looking for a recruiter who truly cares about your future, Hannah is the one you need! Right from our initial conversation, Hannah displayed a genuine interest in understanding my career goals, aspirations, and skills. She took the time to thoroughly assess my profile, highlighting my strengths and identifying areas for improvement. Her attention to detail and ability to tailor job opportunities specifically to my needs were truly remarkable. Her expertise in the industry is unparalleled, and she effortlessly connected me with numerous potential employers. Her dedication, responsiveness, and promptness were outstanding. Hannah’s unwavering support, personalized approach, and invaluable guidance were instrumental in securing interviews and ultimately landing my dream job. I wholeheartedly recommend her services to anyone in need of a recruiter who genuinely cares about their career advancement. Thank you, Hannah, for everything you’ve done for me - you are truly exceptional!”
WHY WE ARE DIFFERENT
OUR PORTFOLIO
We’re in a period of consistent growth, and it stems from our reputation for delivering results. A REPUTATION FOR RESULTS
Our portfolio of clients speaks for itself. We’re trusted by the world’s most prestigious organizations. 80% of our work in 2022 was repeat business
OUR 96%
NO BETTER PR THAN GOOD WORK So we’ll continue focusing on what we’re good at, and let our growing reputation do the rest.
Our completion rate on assignments is exceptionally high for a market where the right person is extremely hard to find – let alone attract.
OUR APPROACH
Forensic in our approach to candidate assessment and analysis.
Behaviours PPA is a personality test which enables employers to evaluate a candidates' character traits in a more in-depth way to determine whether they will be a suitable fit for a role as well as how they prefer to communicate with others.
Candidate assessment and analysis is essential in ensuring that the very highest calibre of candidates are taken forward to interview stage and reduce unconscious bias. MRG’s aim is to make our process based on data and evidence. It’s to assess the whole range of candidates’ abilities, looking beyond the CV and years of prior experience. We make decisions based on three areas of candidate assessment – Behaviours, Intelligence and Competencies/Experiences. Intelligence We utilise TEIQue Emotional Intelligence reporting as a tool when dealing with people- oriented appointments. Developing these skills is critical in the workplace, with strong emotional intelligence being linked to high performance. Understanding how candidates manage their own emotions and those of others, and how they may respond to stress or change, is a valuable insight for anyone looking to make a strategic hire.
COMPETENCY
Ideal Candidate
PERSONALITY
INTELLIGENCE
Competency Based Assessment Using MRG’s bespoke Weighted Selection Matrix drives decisions to be made based on evidence and data, rather than gut feeling and assumption. Each role is broken down into agreed weighted competencies which candidates are assessed against, with supporting evidence given and clear, precise information provided. The Selection Matrix ensures that selection is both robust and auditable and provides the client with a tool to compare and contrast candidate’s skills, measuring those skills not only against the experience criteria, but against the skills and experience of other candidates.
OVERVIEW
OUR VALUES Different by Design
Founded in 2007, MRG is an international group of specialist recruitment businesses focused on leadership appointments across real estate and facilities management, development and commercial services. Through services including retained search, interim executives and recruitment as a service, we support global businesses and iconic institutions across sectors including arts and culture, education, government, healthcare and life sciences, hospitality and leisure, industrial, infrastructure, office, retail and more. With trading offices in the UK and Malaysia and resourcing offices in South Africa, Australia, Poland, Singapore and India, we’re growing rapidly. For us, it’s about getting it right rather than getting it over the line. It’s about unbiased processes rather than ‘a little black book of contacts’. And it’s about meaningful sector knowledge rather than gut feel. Ultimately, that focus on process and detail makes us better to work with, better to work for, and far more likely to complete assignments successfully at the first time of asking.
Relentless
Stopping at nothing to get the job done. Your uniqueness deserves more than an off-the-shelf approach. Being relentless is about never giving up. It’s about overcoming challenges. Ultimately, that means it’s driven by enthusiasm and energy – you can’t be relentless without being positive.
Inventive
Finding new ways to solve issues unique to every organisation.
At the same time, it’s clear that we’re inventive . We’re constantly finding new solutions to stubborn problems. These are problems that others often can’t solve; problems that can’t be tackled with an off-the-shelf approach.
Forensic
Known for spotting the details that others may have missed.
We’re forensic in many ways, and for many reasons. Our briefings are exhaustive, our work is detail-obsessed and our mistakes are minimal. We know our processes and our sectors inside-out – and that’s largely why our placement success rate is unusually high.
Inclusive
Open, fair and diverse by design.
Unlike many companies,we’re inclusive by design. Our competency- based process is built to remove bias.
GET IN TOUCH If you would like to find out more about our capabilities or to have a conversation about your business needs, please get in touch with our team.
James james.gregory@mrgglobal.com 07966 827 391
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