Here at Whistl we love feedback. It’s helpful to knowwhat’s working, what isn’t and howwe’re living up to our promises. We were delighted with the results fromour 2016 customer satisfaction survey which showed that themajority of you are happy with the service we’re providing. Here’s how you rated us. The scores are in!
Wells Said
Well I hope you’ve all had a good start to the year. I’m pleased to say that 2017 has started on a positive note for us here at Whistl thanks to our healthy performance last year. We exceeded our profit targets for 2016, saw strong growth in packets and parcels and moved a staggering 3.7 billion items through our network. Doordrop Media also enjoyed a good year with a 20% increase in revenue thanks to popular uptake of its intelligent targeting and insight services. It has to be said it’s been somewhat of a rollercoaster ride for UK business and consumer confidence since the Brexit vote and shock election of Donald Trump, however it’s good to see that international ecommerce still remains strong. Here atWhistl we continue to help businesses build their cross-border tradewith international delivery options designed to suit the needs of retailers and their customers overseas. In a highly competitivemarket customer satisfaction is crucial, so it’s never beenmore important to work with a trustworthy delivery partner that brings the stability, reliability and consistency you and your customers expect. In fact I’mdelighted to see that 83%of you were happy with the servicewe’re providing. We pride ourselves on our quality of service so it’s good to know that we’re gettingmost things right! I hope you enjoy the issue. Please do tell us what you think ofWhistl Magazine by completing our reader survey. We’d love to hear what you like, what you don’t like and what you’d like to seemore of. In themeantime we’ll keep you posted on all the latest industrydevelopments@whistluknews. NickWells Chief Executive Whistl 2 Whistl Magazine • Winter 2017
“Good relationships, quick to respond.”
“They are proactive, knowledgeable and responsive”
“The vanman is always on time or within a fewminutes and the price is excellent.”
Cate Hillis Yorkshire Building Society
Duncan Carroll Tesco Personal Finance
Julie Smith Angus Conservative & Unionist Association
“Account managers are all extremely helpful and accommodating, it’s why we chooseWhistl as our DSA provider.”
“Whistl are reliable, flexible andwe receive good value for money.”
“You do what you say you will do, when you say you will do it.”
TimAmbler Brightsource
Eastgate Theatre Ltd (Peebles)
Ann Jack West Lothian
83%
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