83% of customers were satisfied or very satisfied doing business with us
Everything we do here is underpinned by our five promises so it’s good to seewe’re doing a pretty good job of delivering on them.
72% of customers agreed we provide a reliable, dependable, quality service
84% were satisfied with the timing of collections
78% were satisfied with our value for money
73% of customers agreed it’s easy to use and reach us when they need to
81%
83% were satisfied with the quality of their account manager
were satisfied with sustained quality of service
60% of customers agreed we see things from their perspective and do the right thing for their business
78%
81%
78% of customers agreed we are friendly and helpful and have a can-do attitude
71% of customers agreed we are straightforward, open and honest
Respondents as a % of those who scored from 8-10 on a 10 point scale from 1 (completely disagree) to 10 (completely agree).
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Whistl Magazine • Winter 2017
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