News
New code to tackle scam mail
Here at Whistl we remain committed to cracking down on scam mail and have been working closely with Royal Mail, the National Trading Scams team and UK Mail to develop ways of combating the practice. Together, we have established an industry-wide code of practice which has already resulted in several mailings being intercepted and returned to sender, the data of which has been shared with other postal providers. Most scam mail is sent to the UK from overseas, so wherever possible it’s essential to combat this practice at source. In fact Royal Mail’s research shows that 50% of scam mail enters the postal network via the Universal Postal Union, 36% through Access arrangements and 14% through Royal Mail’s own retail channel. Through greater collaboration, and by working together with law enforcement agencies, our aim is to tackle the scourge of scam mail and prevent operators using the postal system to distribute fraudulent letters.
The Code of Practice • Actively work together, and with law
enforcement agencies, to tackle the scourge of scam mail • Proactively share intelligence of confirmed scam mailings and suspected scam mailings • Terminate any mailing identified by law enforcement agencies as being used to attempt to scam the recipients • Include anti-scam terms and conditions in contracts that are consistent across the industry • Forge closer ties with law enforcement agencies and the broader communications community to prevent scams through letters, electronic communications, telephone calls and other means • Provide help and support for victims of scams by sharing information received in our enquiries with appropriate partners including the National Trading Standards Scams Team, law enforcement and other agencies.
UK export mail and parcels market worth £2.9 billion
The UK export mail and parcels market generated some 870 million individual items and around £2.9 billion in revenues in 2015 according to the mail and express specialist Triangle Management Services. Their latest International Mail and Parcels Digest, developed in collaboration with over 30 leading industry players, shows a vibrant marketplace offering an ever-developing range of services. It found that the UK has become a transit centre for international outbound mail and parcels thanks to the healthy overseas market for UK brands and the UK’s highly competitive air and road freight market. As a result, the market has seen the emergence of a wider choice of international services and new players. In fact, the growth in cost-effective tracked services and cross-border returns at the economy
end of the market has brought more choice for users, and greater competition for incumbent operators. Andrew Goddard, Commercial Director at Whistl said: “As the market becomes more competitive it’s more important than ever to deal with a reliable provider that offers the quality and consistency you need to build international trade. “As the UK’s second largest mail provider Whistl gives you that assurance with a full range of delivery options as well as expert support on everything from customs and duty to filling out the paperwork.” For more information about Whistl’s international services email whistl.magazine@whistl.co.uk . To download the International Mail and Parcels Digest visit www.triangle.eu.com
4 Whistl Magazine • Winter 2017
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