Puttingquality in the frame Suppliers bidding for the Yorkshire, Humber and AGMA tender were evaluated on a number of different criteria set out by the Postal Goods and Services Framework. Here’s where we scored particularly highly to win the contract.
Implementation • Plan of action and named dedicated support • Training provision throughout contract period • Risk assessment e.g. weather Proposed innovation • Improve quality control and reduce non- machineable items • Improve transparency withmail tracking, testing and reporting • Add value through expertise and close collaboration
Service delivery • Specified collection and delivery times • Application of volume discounts with transparent tracking • Solutions for improving mail quality and cost- efficiencies • Processes for managing undeliverable/incorrect mail • Established security procedures
Contract management • Commitment to work in partnership with each authority • Establish induction plan, training, transport routing and absence cover • Good complaints handling and resolution procedure • Supportive account management with good understanding of sector
Social value • Generate local jobs, apprenticeships and opportunities for young people
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Whistl Magazine • Winter 2017
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