DECEMBER 2022
EDITION 21
EQUITY DIMENSION
NSLHD identified the need to create a safe and welcoming environment for Aboriginal and Torres Strait Islander people and to set the scene for the experience we commit to when engaging with and entering our health services. The NSLHD Consumer and Patient Experience Unit have partnered with the NSLHD Aboriginal and Torres Strait Islander Health Service to create a unique and culturally appropriate and tailored version of the Australian Charter of Health Care Rights (the Charter). The NSLHD version of the Charter has been designed using artwork created by NSLHD’s Aboriginal and Torres Strait Islander staff network group, Muru Dali Gili Gili (path to shine) and language adapted to make meaning of the Charter for Aboriginal and Torres Strait Island people in our community. The adapted Charter may be downloaded as an- A4 handout or A3 poster version.
Past editions of Foresight have introduced each of the six dimensions of healthcare quality in detail. In this edition, we will explore the “Equity” dimension.
Patients that present to the Emergency Department who do not have a Medicare card are still treated and are not turned away. The health environment is designed to be culturally welcoming to people of all nationalities and there are welcome to ward signs in different languages. The establishment of a state-wide medicines formulary seeks to improve patient care and equity of access to medicines, along with reduce variation and optimise safety in medicine use while maintaining appropriate clinical choice. Services across NSLHD saw an opportunity to improve access and availability of healthcare interpreters for culturally and linguistically diverse (CALD) consumers by introducing a new Virtual Interpreter service in many areas across NSLHD How equitable is our current system? There are many examples of NSLHD initiatives that have been introduced and demonstrate the delivery of equitable care. Here are just some examples. Can you think of more? Can our care or services be delivered in a different way so that we can accommodate the needs of the people we care for in an equitable way? How can you ensure that there is equity in the care you deliver or assist in delivering? Equity is when high quality care is delivered regardless of age, disability, ethnicity, gender, health status, location, religion or socio-economics. Equity is fairness to all. Equitable healthcare is about providing healthcare that is suitable for everyone and adapting it to their different needs.
The Australian Commission on Safety and Quality in Health Care have shared this valuable resource on their website to inspire other health services develop local adaptations of the Charter.
Foundations of Safety and Quality e-learning pathway on My Health Learning (course code 335318052) Enrol in a one-day NSLHD Improvement Science workshop (see following page) to enhance your skills to learn the basics of Improvement Science which can then be applied to a local improvement initiative. If you prefer self directed learning, you can complete the Introduction to Improvement Science eLearning module on My Health Learning (code: 378591148). Visit the NSLHD Safety and Quality Essentials Pathway intranet page to view all the training offerings of the pathway available. Awareness of the six dimensions of quality forms the basis of the Foundational level of the Safety and Quality Essentials Pathway. The Pathway builds safety and quality improvement capability for everyone in NSW Health Want to learn more?
Contact: NSLHD-SQEP@health.nsw.gov.au
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